Territory Manager - Sandton

Puma Energy; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading energy company is seeking a Territory Manager for its Johannesburg operations. The role involves managing dealer contracts, ensuring compliance with HSSE standards, and optimizing site profitability. Candidates should hold a relevant bachelor's degree and have at least 3 years of experience in a similar role. Experience in the fuels market and dealer negotiations is advantageous. This position offers an opportunity to enhance network growth and operational efficiency.

Qualifications

• Bachelor’s Degree in Business Administration, Commerce, or related field.
• Postgraduate degree is preferred.
• Minimum 3 years' experience in a similar role.

Responsibilities

• Manage the commercial and compliance aspects of contracts with dealers.
• Ensure consistent delivery of operational, HSSE, and customer service standards.
• Implement marketing and network development initiatives at site level.
• Identify and recommend prospects for new sites and conversions.
• Conduct quarterly business reviews with Dealers to monitor KPIs.

Job description

Job title: Territory Manager - Sandton

Location: Gauteng, Johannesburg | Deadline: August 30, 2025

Knowledge, Skills, Abilities, and Key Responsibilities:

Drive Operational Excellence

• Manage the commercial and compliance aspects of contracts with dealers.
• Ensure consistent delivery of operational, HSSE, and customer service standards using the Site Standards Checklist.
• Plan and conduct site visits according to the defined site visits matrix.
• Implement marketing, non-fuel retailing, and network development initiatives at site level.
• Collaborate with Dealers and internal stakeholders to resolve customer complaints.
• Train Dealers on operational and customer service standards as per PUMA Energy requirements.
• Share best practices among Dealers to ensure consistency and optimize value for PUMA Energy and Dealers.
• Coordinate with Maintenance, Engineering, Business Support, IT, and other functions to ensure site equipment and systems are fully functional.

Support Network Growth and Site Retention

• Identify and recommend prospects for new sites and conversions.
• Collaborate with Engineering and Construction teams for development and conversion projects.
• Identify opportunities for offer enhancement through Non-Fuel Retailing propositions.
• Promote PUMA Energy to attract potential site developers.

Monitor KPIs and Analyze Trends

• Conduct quarterly business reviews with Dealers and support recovery plans.
• Benchmark sites to identify performance improvements.
• Monitor sales and other KPIs, analyze trends, and identify optimization opportunities.
• Analyze business segments for margin optimization and eliminate poor-performing products/services.
• Track Dealer utilization of digital customer interface systems.

Optimize Site Profitability

• Review site profitability and implement improvement initiatives.
• Analyze Dealer P&L statements and support performance enhancement plans.
• Set sales targets with Dealers and review performance regularly.
• Manage financial risks by monitoring Dealer financial health and credit behavior.
• Implement recovery plans for underperforming sites.
• Ensure zero stock-outs through logistical and financial planning.
• Advise Dealers on financial management best practices.

Manage Operational Risks and Compliance

• Ensure site compliance with all regulatory and legislative requirements.
• Develop action plans to address performance and compliance gaps.
• Negotiate and verify contracts with Dealers.
• Ensure proper use of Brand assets and intellectual property.
• Maintain asset registers and perform periodic verifications.
• Conduct compliance and risk management audits.

Health, Safety, and Environment Management

• Ensure adherence to HSE standards and develop a strong HSE culture.
• Perform HSE inspections and ensure closure of compliance gaps.
• Oversee wetstock management and quality assurance processes.
• Participate in incident investigations and corrective actions.
• Report incidents and ensure proper closure of actions.

Accountabilities

• Optimize ROCE by delivering the Customer Value Proposition and growing the network and profitability.
• Support Dealer performance and site image enhancement.
• Maintain relationships with Dealers and stakeholders to improve operational and financial performance.
• Ensure Dealers comply with standards and manage Dealer onboarding and performance.

Requirements:

• Bachelor’s Degree in Business Administration, Commerce, or related field.
• Postgraduate degree is preferred.
• Minimum 3 years' experience in a similar role.
• Knowledge of the fuels market is preferred.
• Experience in dealer contract negotiations.
• Background in administrative or management roles.