Territory Manager - Cape Town

Puma Energy; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading energy company is seeking a Territory Manager in Cape Town to oversee operational excellence, manage dealer contracts, and ensure compliance with regulations. The ideal candidate has a bachelor's degree and at least three years of experience in a similar role. This position requires strong analytical skills and a focus on customer service and operational performance.

Qualifications

• At least 3 years of experience in a similar role.
• Knowledge of the fuels market is advantageous.
• Experience in dealer contract negotiations.

Responsibilities

• Manage commercial and compliance aspects of contracts.
• Ensure operational, HSSE, and customer service standards.
• Conduct site visits and support site development.
• Monitor KPIs and implement improvement initiatives.

Skills

Contract management

Operational excellence

Customer service

Financial analysis

Health and safety management

Education

Bachelor’s Degree in Business Administration or related field

Postgraduate degree

Job description

Job Title: Territory Manager - Cape Town

Location: Western Cape, Cape Town

Application Deadline: August 30, 2025

Knowledge, Skills, Abilities, and Key Responsibilities:

Drive Operational Excellence

• Manage the commercial and compliance aspects of contracts with dealers.
• Ensure consistent delivery of operational, HSSE, and customer service standards using the Site Standards Checklist.
• Plan and conduct site visits as per the site visits matrix.
• Implement marketing, non-fuel retailing, and network development initiatives at the site level.
• Collaborate with Dealers and internal stakeholders to resolve customer complaints.
• Train Dealers on operational and customer service standards per PUMA Energy requirements.
• Share best practices among Dealers to ensure consistency and maximize value.
• Coordinate with Maintenance, Engineering, Business Support, IT, etc., to ensure site systems are functional and issues are resolved promptly.

Support Network Growth and Site Retention

• Identify and analyze prospects for new sites and support their development.
• Work with Engineering and Construction teams on site development and conversions.
• Enhance site offerings through Non-Fuel Retailing opportunities.
• Promote PUMA Energy to attract site developer partners.

Monitor KPIs and Analyze Trends

• Conduct quarterly reviews with Dealers to assess performance and support recovery plans.
• Benchmark sites regularly to identify improvement opportunities.
• Monitor sales and other KPIs, analyze trends, and optimize accordingly.
• Evaluate business segments for margin improvements and eliminate underperforming products/services.
• Oversee Dealer use of digital customer interfaces.

Optimize Profitability and Returns

• Review site profitability and implement improvement initiatives.
• Analyze Profit and Loss statements and support performance enhancement plans.
• Set sales targets with Dealers and review performance regularly.
• Manage financial risks through regular health checks of Dealers.
• Implement recovery plans for underperforming sites.
• Ensure zero stock-outs via effective logistical and financial planning.
• Advise Dealers on financial management and controls.

Manage Operational Risks and Compliance

• Ensure site compliance with all regulatory and legislative requirements.
• Develop action plans to address performance and compliance gaps.
• Negotiate and manage Dealer contracts timely and according to governance processes.
• Ensure proper use of Brand assets and intellectual property.
• Maintain asset registers and perform periodic verifications.
• Conduct audits and ensure closure of compliance gaps.

Health, Safety, and Environment (HSE) Management

• Maintain adherence to HSE standards to protect PUMA Energy’s reputation.
• Promote a strong HSE culture within the territory.
• Conduct HSE inspections and ensure corrective actions are implemented.
• Oversee wetstock management and quality assurance.
• Participate in incident investigations and report incidents timely.

Accountabilities

• Maximize ROCE by delivering the Customer Value Proposition and growing the network and profitability.
• Support Dealers to improve site performance and image safely and compliantly.
• Build and maintain strong relationships with Dealers and stakeholders.
• Ensure Dealers adhere to customer service, HSSE, compliance, and operational standards.
• Manage Dealer induction, onboarding, and performance reviews.

Requirements and Experience:

• Bachelor’s Degree in Business Administration, Commerce, or related field.
• Postgraduate degree preferred.
• At least 3 years of experience in a similar role.
• Knowledge of the fuels market is advantageous.
• Experience in dealer contract negotiations.
• Background in administrative or management roles.