Term Warranty Sales Team Leader

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Team Leader in Gauteng to manage and develop a sales team. The ideal candidate must have at least 3 years of call center leadership experience, a strong background in insurance sales, and excellent coaching abilities. This role focuses on driving sales performance, improving team skills, and fostering a results-oriented environment.

Qualifications

• Minimum 3 years of experience as a Team Leader in a Call Centre environment.
• In-depth knowledge of insurance and warranty products.
• High resilience and a results-driven mindset.

Responsibilities

• Manage the quotation and sales process professionally.
• Train staff to overcome objections.
• Manage team discipline and improve sales ratios.

Skills

Team Leadership

Sales Strategy Development

Data Analysis

Coaching

Customer Relationship Management

Education

NQF Level 4 or Grade 12

Regulatory Examination Certificate 5 (RE5)

Full Qualification in Long-Term Insurance (FAIS)

Job description

The purpose of the Sales Team Leader is to manage and oversee the Sales Team, which is responsible for generating sales opportunities while maintaining professionalism, responsiveness, and courteous conduct with all stakeholders.

Success in this role involves :

• Sharing knowledge and experience to develop the team's expertise.
• Identifying opportunities to grow the customer base.
• Managing daily operations and improving the team's skills to consistently meet or exceed sales standards.

Required Qualifications

Minimum NQF Level 4 : Grade 12 or a Tertiary Qualification

Regulatory Examination Certificate 5 (RE5)

Full Qualification in Long-Term Insurance (FAIS)

Compliance with FAIS Fit & Proper criteria including minimum experience, competency requirements, and CPD.

Experience and Skills Required

Minimum 3 years of experience as a Team Leader in a Call Centre environment, managing a sales team (non-negotiable)

At least 1 year managing Term Warranty or Service Plan sales (non-negotiable)

In-depth knowledge of insurance and warranty products and applicable regulations

Proven track record in selling Term Warranty and Service Plan products

Strong ability to drive premium collection rates

Experience with high-performance work environments and compliance

High attention to detail and ability to analyse large volumes of data

Strong coaching and performance management capabilities

Ability to motivate, support, and lead a team effectively

High resilience, adaptability, and results-driven mindset

Experience working in start-up or pilot campaign environments is an advantage

Key Responsibilities

Offer quotations for short-term insurance and other company offerings

Manage the quotation and sales process with professionalism and diligence

Adhere to internal call centre rules and policies

Oversee lead optimization from various channels (referrals, cross-sell, etc.)

Identify development needs through reporting and call listening

Train staff to effectively handle and overcome objections

Manage team discipline (talk time, login / logout, breaks)

Improve lead-to-quote and quote-to-sale ratios

Minimize errors and ensure script adherence on transferred leads

Support skills development and coach team members as needed

Foster a culture of continuous improvement

Run team incentives regularly and promote teamwork

Collaborate with support teams to drive performance improvements

Non-Technical Skills

Strong administrative and time management skills

Excellent verbal and written communication

Proficient in computer use and data analysis

Detail-oriented with strong problem-solving and conflict resolution skills

Effective under pressure and adaptable to change

Resilient, customer-centric, and highly motivated

Strong interpersonal and influencing skills

Organized, accurate, and self-motivated

Ethical, honest, and deadline-driven