Temporary Call Centre Service Agent MMH250814-10

Momentum; Centurion; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading financial services firm in Centurion is seeking a Temporary Call Centre Service Agent. The role is crucial for providing professional service to clients through various channels. Responsibilities include engaging with clients, resolving inquiries, and ensuring adherence to service level agreements. The ideal candidate should have a National Senior Certificate and proficiency in isiZulu and English. A part-time position offers a dynamic workplace in the client services sector.

Qualifications

• Essential to have a National Senior Certificate.
• 1-2 years' experience in a call centre or client services environment.
• Language proficiency in isiZulu and English is essential.

Responsibilities

• Engage with clients and resolve queries within service level agreements.
• Take ownership of complaints and ensure timely resolution.
• Provide clients with relevant information and documentation.

Skills

Client relationship management

Problem-solving

Communication

Mathematics proficiency

MS 365 proficiency

Bilingual (isiZulu and English)

Education

National Senior Certificate with Mathematics

Relevant business qualification

Job description

Temporary Call Centre Service Agent MMH250814-10

Momentum Centurion, Gauteng, South Africa

Temporary Call Centre Service Agent MMH250814-10

Momentum Centurion, Gauteng, South Africa

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Role Purpose

The purpose of this temporary role is to deliver a professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements, as well as legislative and compliance requirements.

Requirements

• It is essential to have a National Senior Certificate with Mathematics or Mathematical Literacy as a Grade 12 subject (bachelor's pass highly advantageous)
• Relevant business-related qualification is advantageous
• 1 - 2 Years’ experience in a call centre or client services environment with proven knowledge of customer service principles and practices
• Previous working experience in the medical scheme industry is preferred
• Language proficiency in isiZulu and English is essential (isiXhosa and Sotho highly advantageous)
• MS 365 proficiency
  
  

Duties and Responsibilities

INTERNAL PROCESS

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process.
• Identify and report process and system failures and enhancements to improve client experience.
  
  

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  
  

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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