Temporary Call Centre Service Agent MMH250806-9

Momentum; Gqeberha; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A leading service provider seeks a Temporary Call Centre Service Agent to deliver professional service to clients. Responsibilities include resolving client queries, managing complaints, and adhering to quality standards. Candidates must have a National Senior Certificate and be proficient in English and Afrikaans or Xhosa. Entry-level position with temporary employment type located in Gqeberha, Eastern Cape.

Qualifications

• Essential to have a National Senior Certificate.
• Proficiency in English and Afrikaans or Xhosa is essential.
• 1 - 2 Years’ experience in a call centre or client service environment.

Responsibilities

• Engage with clients to resolve queries within the Service Level Agreement.
• Take ownership of complaints and ensure effective resolution.
• Provide relevant information to clients in line with policy guidelines.

Skills

Customer service knowledge

Language proficiency in English

Language proficiency in Afrikaans or Xhosa

MS 365 proficiency

Education

National Senior Certificate

Business-related tertiary qualification

Job description

Temporary Call Centre Service Agent MMH250806-9

Temporary Call Centre Service Agent MMH250806-9

Role Purpose

To deliver a professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements

• It is essential to have a National Senior Certificate (Bachelor's pass with Mathematics or Mathematical Literacy as a Grade 12 subject highly advantageous)
• Language proficiency in English and Afrikaans or Xhosa is essential
• It would be an advantage to have completed a business-related tertiary qualification
• 1 - 2 Years’ experience in a call centre or client service environment with proven knowledge of customer service principles and practices
• MS 365 proficiency
  
  

Duties and Responsibilities

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process.
• Identify and report process and system failures and enhancements to improve client experience.
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  
  

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

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