Teller - Shelby Office

Park National Corporation; Pretoria; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking dedicated individuals for a full-time position in customer service. This role involves engaging with customers, processing transactions, and maintaining the bank's professional reputation. Ideal candidates will possess strong interpersonal skills and a commitment to service excellence. With a focus on teamwork and adaptability, this position offers a dynamic work environment where your contributions will directly impact customer satisfaction. If you are passionate about providing exceptional service and eager to grow in a supportive atmosphere, this opportunity is for you.

Qualifications

• High School Diploma required with 0-2 years of experience in cash handling or customer service.
• Strong communication and organizational skills are essential.

Responsibilities

• Serve customers promptly, adhering to bank standards.
• Complete transactions accurately and maintain compliance with regulations.
• Engage in ongoing training to enhance product knowledge.

Skills

Interpersonal and Customer Service Skills

Effective Written and Verbal Communication

Basic Computer Skills

Organizational Skills and Attention to Detail

Independent Problem Solving

Education

High School Diploma or Equivalent

Job description

Responsibilities

1. Serve customers, prospective customers, and bank associates promptly and professionally, adhering to Park Promises and Serving More standards.
2. Complete transaction processing accurately and timely, following bank procedures.
3. Project the bank's professional reputation through knowledgeable, courteous interactions and prompt resolution of requests, inquiries, or issues.
4. Refer loan and deposit customers or prospects to subject matter experts.
5. Participate in ongoing product, digital product, financial services, and sales training to maintain broad knowledge base.
6. Use product knowledge to assist customers and recommend products and services that meet their needs.
7. Protect bank assets by following all relevant processes, policies, and procedures related to security, negotiable instruments, and compliance with regulations.
8. Engage in periodic in-branch communication and promotional activities, if applicable.
9. Communicate suggestions for workflow and service improvements.
10. Maintain awareness of and adhere to compliance and risk management policies, applying them in daily tasks.
11. Deliver high-level service consistent with Serving More standards.
12. Perform other duties as assigned.

Competencies

• Interpersonal and Customer Service Skills
• Effective Written and Verbal Communication
• Ability to follow directions
• Adaptability to change
• Basic Computer Skills
• Organizational Skills and Attention to Detail
• Ability to Multi-Task and Prioritize
• Teamwork
• Active Listening and Product/Service Recommendation Skills
• Independent Problem Solving

Education, Certifications, and Experience

High School Diploma or Equivalent required. 0-2 years of cash handling, sales, or customer service experience preferred.

Physical Requirements

This role requires standing for at least 75% of the time, operating a computer continuously, and engaging in verbal communication with customers and coworkers. Must be able to bend, lift up to 25 pounds, raise arms to 90 degrees, and have dexterity for handling currency.

Schedule

Monday to Friday, 9:00 am - 5:00 pm, and Saturday, 9:00 am - 12:00 pm. Typically 37.5-40 hours per week, with 2-3 Saturday shifts per month. Full-time hourly position.

Equal Opportunity Employer. Applicants will be informed of their rights under federal employment laws. For more information, see the Know Your Rights notice from the Department of Labor.