Teller & Enquiries Clerk

Al Baraka Bank Pty Ltd; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading banking institution is seeking a talented teller to manage daily transactions, forex dealings, and customer service queries. The ideal candidate will uphold compliance, provide exceptional client support, and ensure accurate cash handling in a dynamic banking environment. Join a dedicated team and contribute to delivering quality service in a well-established banking sector.

Qualifications

• Experience in customer service and cash handling is preferred.
• Knowledge of forex transactions and bank compliance is essential.
• Attention to detail and accuracy in handling transactions.

Responsibilities

• Handle account closures, conduct forex transactions, and manage cash.
• Provide professional client service and support banking transactions.
• Adhere to bank procedures and compliance regulations.

Skills

Customer Service

Attention to Detail

Cash Handling

Forex Transactions

Compliance

Tools

Docuware

Sharepoint

Corporate Plus

Job description

• Handle account closures and intersystem transfers.
• Manage unpaid debit orders and reversal of fees.
• Conduct forex transactions, including deposits, withdrawals, and transfers.
• Ensure end-of-day work processed balances.
• Verify and authorize deposit and withdrawal slips according to bank policies.
• Count and verify physical cash, identify counterfeit / stained banknotes.
• Stamp, date, and initial transaction slips.
• Maintain zero teller differences in surpluses and shortages.
• Maintain and manage daily petty cash.
• Scan and upload documentation on Docuware and Sharepoint.
• Capture EFTs on Corporate Plus.
• Maintain standing profit instructions and debit orders.
• Organize and sort daily reconciliation.
• Update teller statistics and treasury limits on Sharepoint.
• Complete and balance treasury reports and ATM journals.
• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals.
• Process foreign exchange transactions and balance foreign currency at the end of the day.
• Adhere to Exchange Control Rulings and report suspicious transactions.
• Manage client communications regarding forex.

Enquiries Administration

• Provide statements, assist with deposit / withdrawal slips, and general client queries.
• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
• Assist with online statement registration and deceased client accounts.
• Manage client information updates, including FICA and personal information.
• Support clients with mobile app registrations and queries.
• Prepare various client letters and maintain the visitor's register.
• Printing of daily TB reports.

Customer Service

• Deliver professional and efficient client service.
• Participate in cross-selling bank products.
• Ensure the banking hall is presentable and functional.
• Address client complaints and refer clients to relevant consultants.

General

• Perform security checks on ATMs.
• Assist with back-office functions and special projects.
• Order and manage branch stationery.
• Act as Co-Custodian for Treasury and ATM.

Compliance :

• Adhere to all bank procedures and compliance regulations.
• Ensure proper client identification and verification for all transactions.