Teller

America First Credit Union; Noordwes; On-site; Full time

Job summary

A leading credit union is seeking a full-time Teller to provide exceptional service to members. The role involves processing transactions, maintaining member relationships, and promoting digital services. Ideal candidates will have strong communication skills and a professional attitude, with opportunities for growth within the organization.

Qualifications

• High school graduate or equivalent required.
• Retail or financial experience preferred.

Responsibilities

• Perform teller functions accurately and maintain member privacy.
• Provide professional member service and cross-sell products.
• Act as a branch expert for electronic services.

Skills

Communication

Sales

Math Skills

Attention to Detail

Education

High School Graduate

Tools

Cash Machines

Digital Devices

Job description

Schedule

Mon – Sat Flex

Overview

Pay Range: $15-$19.86

Full-time: 30hrs a Week

What will you do?

• Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances.
• Responsible for balancing each day’s transactions and verifying cash totals.
• Establishes and builds member relationships by identifying members’ needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services.
• Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance.
• Certified Tellers should be able to resolve more complex member transactions independently and refer members as necessary.
• Helps members via all channels such as phone, mail, text, email, and assists with video solutions and self-serve channels.
• Actively promotes and cross-sells digital services to members and serves as a digital services expert in the branch.
• Performs various clerical functions and assists other Service Representatives as required.
• Serves members promptly and professionally.
• Attains expected sales, volume, and service baselines to support branch goals.

Responsibilities

1. Efficiently perform teller functions accurately in accordance with policies and procedures.
2. Maintain privacy of member account information.
3. Perform a wide variety of teller paying and receiving functions both in person and via mail, including share deposits, loan payments, transfers, cash advances, traveler’s checks, cashier’s checks, and money orders.
4. Disburse cash or check share withdrawals, process and post CDs, HSA’s, and IRAs.
5. Verify transactions, monitor deposit amounts, examine documents, and resolve discrepancies promptly.
6. Make risk assessments of negotiable items within authority limits.
7. Balance daily transactions and verify cash totals, investigate out-of-balance conditions.
8. Certified Tellers may provide override functions within defined limits.

1. Provide effective and professional member service, including sales and cross-selling.
2. Perform all member service functions per policies, maintain a professional reputation.
3. Identify sales opportunities, cross-sell products, and assist with onboarding new members.
4. Handle complex transactions and account issues, referring to leadership as needed.
5. Engage with members through all communication channels professionally, establishing relationships.
6. Open/close accounts, process stop-payments, and handle account changes.

1. Act as a branch expert for electronic services.
2. Promote digital services, answer questions, and resolve issues.
3. Assist with maintenance of self-serve machines and video equipment.
4. Help members with account lockouts, PIN/password resets, and digital transaction needs.

1. Maintain effective relationships with personnel and management.
2. Assist colleagues, keep management informed, and participate in training and meetings.
3. Follow safety, security, and audit procedures.

Performance measurements include member focus, teller performance, attendance, job knowledge, professionalism, teamwork, sales, and adherence to core values.

Qualifications

Training/Education/Certification:

• High school graduate or equivalent.

Experience Required:

• None required; retail or financial experience preferred.

Skills/Abilities:

• Excellent communication and willingness to assist.
• Ability to recognize and offer sales opportunities.
• Professional appearance and attitude.
• Strong math skills, attention to detail, and accuracy.
• Ability to operate related software and equipment including 10-key, counters, cash machines, and digital devices.

If this describes you, apply now! Share this opportunity with others looking for work. We look forward to hearing from you.