Telesales Consultant: Build Trust, Drive Value

Tshinwelo Innovative Business Solutions [Tibs]; Gauteng; Hybrid; ZAR 360,000 - 600,000; Full time

Job summary

Aon South Africa is seeking a Client Service Advisor to support our Cyber and PI Tech practice; this is a hybrid role with the flexibility to work both virtually and from our Sandton office.

The day-to-day includes serving as the primary contact for allocated clients, supporting renewals, quotes, and policy interpretations, and coordinating with insurers and internal teams to deliver exceptional client service in the short-term insurance space.

Qualifications

• Proficiency in using digital systems and maintaining accurate client records.
• Strong analytical, technical and problem-solving capability.
• Clear written and verbal communication, including the ability to explain insurance concepts in practical language.
• Strong effective presentation skills
• Good organisation, attention to detail and the ability to manage competing deadlines.
• A collaborative approach and the ability to work optimally across teams and branches.
• Professional judgement, integrity and a client-focused mindset.
• Curiosity and a commitment to keeping cyber insurance and PI Tech and market knowledge current.

Responsibilities

• Act as a primary day-to-day point of contact for allocated clients and respond to queries promptly and professionally.
• Support the full client lifecycle across new business and renewals, including information requests, proposal forms, submissions, quotations, instructions, endorsements and cancellations.
• Prepare clear and complete quote requests and market submissions, identify missing information and coordinate follow-up with clients and insurers.
• Support needs analysis by helping clients consider appropriate cover, limits, retentions and key coverage features, with guidance from senior colleagues where required.
• Prepare renewal documentation, quote comparisons, closing instructions and other client-facing or insurer-facing records.
• Coordinate renewal notices, reminders, pre-renewal activity and client meetings so that agreed timelines are met.
• Communicate with insurers regarding quotations, coverage, endorsements, subjectivities and agreed negotiations.
• Support invoicing, credit control and accurate record-keeping across the client portfolio.
• Provide initial incident and claims coordination, ensuring timely escalation and collaboration with claims specialists.
• Contribute to client planning meetings, internal discussions and external client or insurer meetings.
• Work with business development colleagues to coordinate internal leads and support appropriate cross-selling opportunities.
• Liaise with outsourced service partners, where applicable, and monitor the quality and timeliness of delegated work.

Skills

Digital systems proficiency

Analytical skills

Clear communication

Presentation skills

Organisational skills

Cross-team collaboration

Client focus

Education

Grade 12

Bachelor's degree in cyber/risk management/insurance

Job description

Client Service Advisor - Cyber - Johannesburg, South Africa

2196 Johannesburg Aon

Ready to help clients navigate cyber risk? Keen for a new challenge? We are hiring!

Aon South Africa is seeking a Client Service Advisor to support our Cyber and PI Tech practice; this is a hybrid role with the flexibility to work both virtually and from our Sandton office.

The Client Services Advisor will be working closely with Client Managers, Account Executives and Strategic Account Managers, to help retain and service existing clients while supporting prospective clients and new business opportunities.

We are looking for short-term insurance professional who combines strong client service, sound broking administration and a developing knowledge of cyber and Professional Indemnity Technology, Multimedia, IP (Intellectual property) and AI.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Act as a primary day-to-day point of contact for allocated clients and respond to queries promptly and professionally.
• Support the full client lifecycle across new business and renewals, including information requests, proposal forms, submissions, quotations, instructions, endorsements and cancellations.
• Prepare clear and complete quote requests and market submissions, identify missing information and coordinate follow-up with clients and insurers.
• Support needs analysis by helping clients consider appropriate cover, limits, retentions and key coverage features, with guidance from senior colleagues where required.
• Prepare renewal documentation, quote comparisons, closing instructions and other client-facing or insurer-facing records.
• Coordinate renewal notices, reminders, pre-renewal activity and client meetings so that agreed timelines are met.
• Communicate with insurers regarding quotations, coverage, endorsements, subjectivities and agreed negotiations.
• Support invoicing, credit control and accurate record-keeping across the client portfolio.
• Provide initial incident and claims coordination, ensuring timely escalation and collaboration with claims specialists.
• Contribute to client planning meetings, internal discussions and external client or insurer meetings.
• Work with business development colleagues to coordinate internal leads and support appropriate cross-selling opportunities.
• Liaise with outsourced service partners, where applicable, and monitor the quality and timeliness of delegated work.

How this opportunity is different

At Aon, colleagues work across geographies and solution lines to help clients make better decisions. The Cyber practice brings together insurance, risk and market perspectives, offering the successful candidate exposure to a specialist and fast-evolving area of short-term insurance while supporting continued professional growth.

Skills and experience that will lead to success

Qualifications

• A minimum of Grade 12 or an equivalent qualification.
• A bachelors degree in cyber, risk management, insurance or a related discipline is preferable.
• Registration as a representative with the FSCA in terms of the FAIS Act.
• Cyber, insurance or related professional accreditation is advantageous.

Knowledge

• Prior short-term insurance broking experience is beneficial.
• Solid understanding of cyber and/or financial lines insurance, including policy wordings, coverage, exclusions, conditions, sublimits and retentions.
• Knowledge of the South African short-term insurance market; exposure to international markets is advantageous.

Skills & Abilities

• Proficiency in using digital systems and maintaining accurate client records.
• Strong analytical, technical and problem-solving capability.
• Clear written and verbal communication, including the ability to explain insurance concepts in practical language.
• Strong effective presentation skills
• Good organisation, attention to detail and the ability to manage competing deadlines.
• A collaborative approach and the ability to work optimally across teams and branches.
• Professional judgement, integrity and a client-focused mindset.
• Curiosity and a commitment to keeping cyber insurance and PI Tech and market knowledge current.

Experience

• Approximately 25 years experience in a similar or related role.
• Experience in short-term insurance broking is considered advantageous.
• Cyber, professional indemnity or financial lines broking experience is advantageous.

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