Customer Advisor

Capita; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading contact centre service company is seeking a Customer Advisor in Cape Town. In this role, you will assist customers with their inquiries and sales needs, ensuring top-notch service while achieving sales targets. Candidates should have previous telesales experience, excellent communication skills, and be adaptable to a dynamic environment. This is a full-time position with the opportunity for career development and appealing benefits.

Benefits

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Monthly performance bonus up to 20%

Free transport for evening shifts

Comprehensive product training

Employee Share Scheme Trust after 24 months

Scholarship program eligibility after 24 months

Qualifications

• Previous Telesales/Retentions/Sales through Customer Service.
• 12 - 24 Months Call Centre (Telesales/Retentions/Sales through Customer Service).

Responsibilities

• Taking inbound calls from new and existing customers.
• Offering customer the best product or service that suits their needs.
• Selling the benefits of different products/services to increase customer retention.
• Maintaining and updating customer databases.

Skills

High proficiency in written and verbal English communication

Sales techniques

Time management

Active listening

Empathy

Problem solving

Communication skills

Adaptability

Attention to detail

Customer-centric approach

Education

Grade 12 (Matric)

Job description

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.

Job title:

Customer Advisor

Job Description:

Role:

Tele-sales

Role Objective

As a call centre telesales advisor, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.

Professional Know-how

• Academic:

• Grade 12 (Matric)
• Experience:

• Previous Telesales / Retentions / Sales through Customer Service
• 12 - 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service)

Primary Responsibilities

What you’ll be doing:

• Taking inbound calls from new and existing customers
• Offering customer’s, the best product or service that suits their needs
• Selling the benefits of different products/services to increase customer retention and satisfaction
• Ensuring we meet the regulatory requirements when handling sales with customers”
• Be compliant and follow the regulatory scripts
• Educating customers about our products and services
• Maintaining and updating customer databases
• Staying up to date with any offers or new product development

Call type examples:

• Upgrades – handset or sim
• Additional business
• Customers thinking of leaving – attempt to retain
• Issuing PAC codes
• New customers wishing to discuss new deal
• Outbound: Call exiting customers via dialler (sleeping customer out of contract) offer new deals. Sim only/Iphone

Key Result Areas/Competencies

Essential:

• High proficiency in written and verbal English communication,
• Ability to exercise decisiveness when selling product to customer.
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
• Empathy: Provide Solution while showing empathy and genuine concern for your customer
• Handle complex issues.
• Problem Solving: Quick thinking and resourcefulness are vital.
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable.
• Attention to Detail: Accurate data entry, note-taking, and order processing are critical.
• Customer-Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation
• Objection handling
• Closing techniques
• Negotiation Skills

About Us

We are a leading Mobile Virtual Network Operator in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, We combine value-driven mobile services with the convenience of our retail offerings.

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities, and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser, and a spa.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

Operating Hours: SA times

• Monday –Sunday (8AM-9PM)
• Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.
• Our Call Centre is operational 365 days per year (including Christmas and New Year).
• You will be expected to work during the festive season (including Christmas Day)

What’s in it for you?

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.