Telephone Clinician

Lyra Health; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Lyra Health is seeking a Telephone Clinician in Johannesburg to support mental health care through a call center. This full-time role involves providing professional services to employees and adhering to clinical protocols. Ideal candidates will have relevant qualifications and skills in client service and communication.

Benefits

21 days holidays per year + public holidays

Discretionary bonus scheme

Group Life Cover

Disability Cover

Employee Assistance Programme

Qualifications

• Minimum qualifications include a Master's degree in Psychology or Social Work.
• Candidate must conduct therapy in English and Afrikaans.

Responsibilities

• Provide the first point of contact for employees accessing services.
• Capture all information on the database for clinical management.
• Adhere to clinical protocols and operational standards.

Skills

Client service orientation

Excellent verbal and written communication

Ability to conduct risk assessments

Problem solver mindset

Computer literacy

Ability to work under pressure

Education

Master's Qualification as a Clinical/Counselling/Educational Psychologist

Honour’s Qualification as a Clinical Social Worker

Bachelor's Psych Degree

Job description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Southern Africa are recruiting a Telephone Clinician to assist with National Support Centre Department. Reporting to the NSC Team Leader, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes.

This is a full time position working from Saturday to Wednesday, on a shift-basis.The nature of the role involves conforming to call centre conditions and structures.

Key Responsibilities

• To provide the first point of contact for employees accessing Lyra Southern Africa services
• To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols and procedures as laid out by Clinical Management
• To adhere to the operational standards as set out by Operational Management

Qualifications

• Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
• Minimum of an Honour’s Qualification as a Clinical Social Worker and current registration as such with the SACSSP
• Minimum of a Bachelor's Psych Degree with registrations at the HPCSA as a registered counsellor
• Candidate must be able to undertake therapy in English AND Afrikaans languages
• Ability to provide counselling within a short-term framework

Skillset

• Ability to conduct in the moment risk assessments when required
• Ability to function within a structured call centre environment
• Taking ownership and having a pragmatic problem solver mindset
• Knowledge about and skilled in providing Solution Focused Therapy to clients

About You

• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Computer literacy & ability to type fast
• Ability to effectively merge Clinical and EHWP focus
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Honest, loyal, and full of integrity
• Organised, ability to plan and prioritises workload effectively
• Continuous improvement mind-set – looking at opportunities to innovate & improve
• Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail
• Excellent verbal and written communication
• Ability to follow procedures accurately and record actions taken at all stages
• Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value
• Ability to work without close supervision whilst ensuring key issues are escalated as appropriate
• Flexible and adaptable to a fast-paced environment

Why Lyra

• Holidays: 21 days per year + public holidays (Full time)
• Discretionary bonus scheme
• Group Life Cover
• Disability Cover
• Employee Assistance Programme

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.

By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please [e-mail] more information about how we use and retain your information, please see ourWorkforce Privacy Notice."