Telemarketer

homechoice; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading South African homeware retailer is seeking a sales associate to connect with customers and achieve sales goals. Responsibilities include meeting sales targets, ensuring customer satisfaction, and maintaining compliance. Applicants should have a Matric certificate and 2-3 years of sales experience, with excellent communication skills. The role offers a basic salary plus commission in a creative work environment.

Benefits

Basic salary plus commission

Creative agile work environment

Staff restaurant with healthy meal options

Qualifications

• Minimum of 2-3 years of sales/telemarketing experience within a Contact Centre.
• Proficient in MS Office applications.
• Clear criminal and ITC record required.

Responsibilities

• Meet sales objectives and revenue targets.
• Provide an exceptional customer experience.
• Ensure compliance standards are met.

Skills

Sales experience

Excellent communication skills

Telephone etiquette

Ability to meet performance targets

Education

Matric (Grade 12)

Tools

MS Office applications

Job description

homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board.

What you will love doing in this role

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

What you'll need to do this role

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialer system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact Centre environment

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun