Telemarketer

African Recruitment and Training; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment and training company based in Johannesburg seeks a telemarketer to engage in cold calling and customer support. The ideal candidate should have proven experience in sales, meet quotas, and be familiar with CRM software. This position involves recording customer information and addressing complaints to maintain the company's reputation.

Qualifications

• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs and telephone systems.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations.
• Answer incoming calls from prospective customers.
• Record customers' personal information accurately in a computer system.
• Deal with complaints to safeguard the company's reputation.

Skills

Sales Acumen

Communication Skills

Customer Service

Education

Matric

Tools

CRM Software

Job description

Cold call people using a given phone directory to sell products or solicit donations.

Answer incoming calls from prospective customers.

Use scripts to provide information about products features, prices etc. and present their benefits.

Ask pertinent questions to understand the customers requirements.

Persuade the customer to buy by demonstrating how merchandise or services meet their needs.

Record the customers personal information accurately in a computer system.

Deal with complaints or doubts to safeguard the companys reputation.

Go the "extra mile" to meet sales quota and facilitate future sales.

Keep records of calls and sales and record useful information.

Requirements :

• Proven experience as telemarketer or similar sales / customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Matric