Telecommunicator

City of Geneva, Illinois; Alberton; On-site; ZAR 1,090,000 - 1,514,000; Full time

Job summary

Tri-Com Central Dispatch in Kane County is seeking Telecommunicators to answer 911 calls, route critical information swiftly, and support multiple agencies around the clock. You will transmit data via radio and CAD software, answer administrative lines, and deliver clear customer service.

Applicants must pass typing and testing, with starting salary around $67,096 and potential to $93,189. This is a demanding, fast-paced role requiring flexibility with shifts, including weekends and holidays,

Qualifications

• Education and experience equivalent to a high school diploma.
• Must be able to speak clear, articulate English and have full hearing in both ears.
• Typing at least 40 WPM.

Responsibilities

• This position "answers the call" and is responsible for the prompt and accurate routing of 911 emergency calls.
• Transmitting vital information accurately and efficiently to emergency personnel via radio and CAD software.
• Telecommunicators also answer administrative and non-emergency lines, providing quality customer service and clarity to individuals on the other line.

Skills

Clear English communication

Typing 40 WPM

Hearing in both ears

Multitasking

Public safety dispatch experience

Fast-paced customer service

Education

High school diploma or GED

Tools

Multi-line telephone equipment

Job description

Description

Tri-Com Central Dispatch (Tri-Com) is now accepting applications for the position of Telecommunicator. This position plays a vital role in providing first-response support to multiple agencies across Kane County. If you have a passion for public safety, thrive in a fast-paced environment, and want to work alongside a team of upstanding professionals, we invite you to apply!

Examples of Duties

This position "answers the call" and is responsible for the prompt and accurate routing of 911 emergency calls.

Duties include transmitting vital information accurately and efficiently to emergency personnel via the radio, as well as computer-aided dispatch software. Telecommunicators also answer administrative and non-emergency lines, providing quality customer service and clarity to individuals on the other line.

Typical Qualifications

Applicants must meet the following minimum requirements:

• Minimum age requirement of 18 years old
• Education and experience equivalent to a high school diploma
• Ability to speak clear, articulate English
• Full range of hearing in both ears
• Type accurately with a speed of at least 40 WPM
• The position supports a 24-hour, seven-day-a-week operation and applicants must have the desire and ability to work any shift, including weekends and holidays.

Desirable Qualifications

• Previous experience in public-safety dispatching
• Multi-line telephone equipment
• Fast-paced, computerized customer service experience
• Flexibility, split-ear, and multitasking are paramount

Other combinations of education, training and experience that would provide the necessary requirements to successfully conduct the duties of the job may be considered. If you have a background in customer service, are comfortable with technology, thrive in a fast-paced environment, have a demonstrated history of thinking on your feet, and are meticulous about details, this may be a great position for you.

Applicants must successfully pass a keystroke/typing test, simulation testing, and an oral board interview. After placement on the eligibility list, applicants will take a polygraph test, extensive background investigation, criminal history check, psychological evaluation, physical exam, and drug test.

Benefits

• Current Starting Salary: $67,096
• Comprehensive Group Health/Dental insurance
• Life insurance
• IMRF pension and other retirement benefits such as a 457b
• Holiday, Personal, Vacation and Comp Time
• Represented by Metropolitan Alliance of Police (MAP)

Experienced 911 Telecommunicators

If you are an experienced 911 Telecommunicator, you may be eligible to start at a higher pay rate. This is dependent on a review of your experience and qualifications.

Current Salary Range: $67,096 to $93,189

Tri-Com Central Dispatch is an Equal Opportunity Employer. Please contact Human Resources if you need assistance applying.