Telecommunications Administrator

Gijima Holdings Hr; Gauteng; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Gijima Holdings Hr is seeking a Telecommunications Service Coordinator to administer and coordinate fixed connectivity service requests including fibre, wireless, VSAT and LEO links. You will manage ordering, upgrades, relocations, cancellations and decommissioning, ensuring accurate vendor engagement, cost control and delivery tracking.

The ideal candidate has Matric and a IT/telecommunications qualification with 5+ years in networking or connectivity, and 2–3 years in admin environments.

Qualifications

• Matric / Grade 12 completed.
• Degree or Diploma in IT, Telecommunications, Networking or equivalent preferred.
• Minimum 5 years in networking, telecommunications or connectivity services.
• 2–3 years in IT/telecommunications admin environment.
• ITIL Foundation advantageous.

Responsibilities

• Source competitive pricing for operational connectivity services.
• Establish and maintain relationships with internal clients, vendors and teams.
• Advise on best-fit connectivity options based on requirements, cost and availability.
• Coordinate landlord approvals and access requirements affecting link delivery.
• Prepare weekly and monthly vendor progress reports and track actions.
• Engage with vendors regarding service delivery, quotations, lead times, billing and escalations.
• Order, upgrade, relocate, cancel or decommission fixed connectivity links.
• Maintain records of link status, service references and installation dates.
• Provide pricing and documentation for tenders and billing requirements.
• Prepare and follow up on credit note requests for billing issues.
• Reconcile vendor invoices and allocate costs to clients/projects.
• Receive monthly statements and follow up on discrepancies.
• Process service requests in Helix/Halo for new services, changes, etc.
• Keep Talent Portal training data up to date.
• Develop PDP aligned to telecom, service management and business requirements.

Skills

MS Word

MS Excel

Talent Portal

ITSM tools

Telecom knowledge

Communication skills

Education

Matric / Grade 12

Degree or Diploma in IT, Telecommunications, Networking

Tools

Remedy

Halo

Helix

SAP

Job description

PURPOSE

To administer, coordinate and manage telecommunications service requests for fixed connectivity services, including fibre, wireless, VSAT and LEO links. The role supports the ordering, upgrade, relocation, cancellation and decommissioning of links, while ensuring accurate vendor engagement, cost control, billing follow-up, documentation and service delivery tracking.

FORMAL EDUCATION

• Matric / Grade 12
• Degree or Diploma in Information Technology, Telecommunications, Networking or an equivalent field will be advantageous

EXPERIENCE

• Minimum 5 years’ experience in networking, telecommunications or connectivity services
• 2 to 3 years’ experience in an IT or telecommunications administrative environment
• Experience with service requests, vendor coordination, billing queries, reconciliation, reporting and customer-facing support will be advantageous
• Business Analysis, vendor management or service management exposure will be advantageous

TECHNICAL / LEGAL CERTIFICATION

• ITIL Foundation will be advantageous

RESPONSIBILITIES

Cost management

• Source competitive pricing for operational connectivity services and support cost-effective service decisions

Relationship management

• Establish and maintain professional relationships with internal clients, vendors, service providers and operational teams
• Provide advice to SDMs, OPMs, managers and solution teams on best-fit connectivity options based on requirements, cost and service availability
• Coordinate with clients regarding landlord approvals, access requirements and issues impacting link delivery

Vendor progress reporting

• Prepare weekly and monthly vendor progress reports, track open actions, follow up on delays and maintain accurate delivery status updates

Vendor contracts and service delivery

• Engage with vendors regarding service delivery, quotations, lead times, billing, escalations and costing

Management of links

• Order, upgrade, relocate, cancel or decommission fixed connectivity links, including fibre, wireless, VSAT and LEO services
• Maintain accurate records of link status, service references, installation dates, cancellations and related documentation

Vendor/client invoices

• Provide Deal Desk and Solution teams with validated pricing and supporting information for tenders, proposals and billing requirements

Credit notes

• Prepare and follow up on credit note requests for incorrect billing, cancelled services, service failures or vendor billing discrepancies

Vendor/client reconciliations

• Reconcile vendor invoices and ensure costs are correctly allocated to the relevant client, service, project or department

Vendor accounts

• Receive monthly statements, perform reconciliations and follow up on discrepancies, outstanding credits and missing invoices

Service requests

• Receive, review and process requests on Helix/Halo for new services, changes, cancellations, upgrades and relocations
• Document actions taken, communicate progress to stakeholders and elevate risks or delays where required

Talent database

• Ensure all information regarding courses and certifications is kept up to date on the Talent Portal in ESM/ESS

Execute personal development plan (PDP)

• Develop role-relevant skills through on-the-job learning, training and certifications aligned to telecommunications, service management and business requirements

KEY COMPETENCIES

• MS Word – Basic to Intermediate
• MS Excel – Strong, including reconciliations, tracking spreadsheets and reporting
• ESS/ESM and Talent Portal administration
• SAP or similar finance/procurement systems
• Remedy, Helix, Halo or similar IT service management/ticketing systems
• Understanding of telecommunications services, service orders, vendor escalation processes and billing reconciliation
• Strong communication, attention to detail, customer service, problem-solving and time-management skills