Telecom Operations Lead – SLA-Driven Team Leader

A 1 L; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications provider in Johannesburg is seeking an Operations Lead for a 6-month contract. The role involves managing operations, ensuring all SLAs are met, and leading a team to handle issues efficiently. Candidates should have strong telecom knowledge, excellent communication skills, and experience with database technologies such as MongoDB and MySQL. Troubleshooting and leadership capabilities are critical. This position offers an opportunity to work with geographically distributed teams to ensure operational excellence.

Qualifications

• Strong Telecom Domain Knowledge required.
• Excellent communication skills in both written and verbal formats.
• Strong leadership and analytical skills are essential.

Responsibilities

• Manage overall operations of the telecom operator effectively.
• Ensure team performance in addressing problems and issues.
• Provide proactive communication with customers and stakeholders.

Skills

Telecom Domain Knowledge

Client Engagement Skills

Leadership Skills

Analytical Skills

Communication Skills (Written and Verbal)

Troubleshooting

Tools

MongoDB

MySQL

Oracle PL/SQL

Unix (Solaris or HP-Ux or Aix or Linux)

Rancher

Docker

Job description

A telecommunications provider in Johannesburg is seeking an Operations Lead for a 6-month contract. The role involves managing operations, ensuring all SLAs are met, and leading a team to handle issues efficiently. Candidates should have strong telecom knowledge, excellent communication skills, and experience with database technologies such as MongoDB and MySQL. Troubleshooting and leadership capabilities are critical. This position offers an opportunity to work with geographically distributed teams to ensure operational excellence.