Tele-Sales Rep (Gauteng)

Main Purpose of Job

Are you a persuasive communicator with a passion for sales? Do you thrive in a fast-paced environment where your drive and expertise directly impact business growth?

We are looking for a Telesales Representative to be the voice of our pharmaceutical products, engaging independent pharmacies and dispensing doctors over the phone. In this role, you will play a key part in driving revenue, expanding our market reach, and building lasting customer relationships —all from the power of your phone!

If you have a knack for sales, deep industry insight, and the ability to turn conversations into conversions, this is your chance to be part of a thriving team and make a real impact.

Ready to grow your career and make a difference? Apply now!

Key Job Responsibilities

Sales and Customer Engagement

1. Develop and execute a telesales plan, targeting independent pharmacies and dispensing doctors.
2. Conduct outbound sales calls to promote and sell the company’s pharmaceutical products.
3. Work towards meeting and exceeding set sales targets and goals.
4. Process product orders, ensuring smooth transactions and delivery coordination.

Relationship Building & Management

1. Establish, develop, and maintain strong business relationships with pharmacists and doctors via phone and digital communication.
2. Provide regular updates on product information, changes, and developments.
3. Handle customer queries, objections, and concerns professionally to ensure high levels of customer satisfaction.

Market Intelligence

1. Monitor competition by gathering marketplace insights on pricing, product trends, and customer preferences through telephonic interactions.
2. Identify and analyze emerging market trends and customer needs.

Reporting and Administrative Tasks

1. Maintain detailed records of all customer interactions and transactions.
2. Provide reports and analyze sales activities, market feedback, and customer responses for management review.
3. Ensure compliance with company policies, data privacy regulations, and industry requirements.

Strategic Support

1. Collaborate with the marketing and field sales teams to align telesales efforts with broader business objectives.
2. Participate in strategic planning meetings to discuss sales strategies, targets, and performance improvements.

Minimum Requirements

QUALIFICATIONS & EXPERIENCE :

1. Matric qualification (mandatory).
2. A Diploma or Bachelor's degree in a relevant field is advantageous.
3. At least 1 year of telesales experience within the pharmaceutical industry.
4. Strong knowledge of pharmaceutical products and industry regulations is preferred.
5. Proven track record of achieving sales targets in a telesales or call center environment.
6. Excellent verbal and written communication skills, with the ability to influence and engage customers effectively.

SKILLS :

1. Proven negotiation and sales expertise with a results-driven approach.
2. Exceptional telephone communication skills with active listening abilities.
3. Ability to establish and nurture customer relationships in a remote setting.
4. Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook, etc.).
5. Strong organizational skills, with the ability to manage time effectively and multitask in a fast-paced environment.

PERSONAL CHARACTERISTICS :

1. Strong professional communication skills, with the ability to articulate ideas clearly and effectively.
2. Ethical, honest, and customer-focused, ensuring a high standard of service and integrity.
3. Resilient and adaptable, capable of managing rejection and effectively overcoming objections.
4. Results-driven and goal-oriented, motivated by sales targets and performance-based incentives.