Tele-sales Advisors

Capita; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading global company as a Tele-sales Advisor in Cape Town, where you will engage with customers to deliver solutions and retain business. This role offers a competitive remuneration package, with perks including performance bonuses and comprehensive training in a collaborative environment.

Benefits

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Performance bonus up to 20%

Free transport for evening shifts

Progressive career path

Comprehensive product training

Accredited training programs

Employee Share Scheme after 24 months

Eligibility for scholarship program after 24 months

Qualifications

• 12 – 24 months experience in Sales/Retentions or Sales through Customer Service.
• High proficiency in written and verbal English.

Responsibilities

• Deliver excellent service and solutions that meet individual customer needs.
• Handle escalated customer queries with empathy.

Skills

Active listening

Problem-solving

Adaptability

Customer-centric approach

High proficiency in English

Moderate to advanced computer skills

Education

Grade 12 (Matric)

Job description

Join the Capita Crew!

Hey there, future superstar! We’re Capita, a global leader in customer experience, and we’re on the hunt for vibrant, ambitious individuals to join our award-winning team. If you’re looking to skyrocket your career, you’ve come to the right launchpad!

We’re not just any company. We’re a diverse bunch, working across multiple sectors from retail to healthcare, government education to employment. We’re all about creating better outcomes for everyone, and we do it in style from our Mutual Park Offices, a 6-star green-rated wonderland complete with gym, clinic, creche, restaurants, pharmacy, hairdresser, and even a spa!

Job title:

Tele-sales Advisors

Job Description:

Your Mission, Should You Choose to Accept It

As a Sales Advisor, you’ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You’ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make their lives better.

Your Superpowers

• Academic: Grade 12 (Matric)
• Experience: 12 – 24 months in a Sales/ Retentions or Sales through Customer Service (Call Center environment)
• Skills: Active listening, problem-solving, adaptability, and a customer-centric approach
• Communication: High proficiency in written and verbal English
• Tech-Savvy: Moderate to advanced computer skills and system navigation

Your Responsibilities

• Deliver excellent service and solutions that meet individual customer needs.
• Identify vulnerable customers and provide additional support.
• Handle escalated customer queries with empathy and integrity.
• Use your product knowledge to proactively solve problems.
• Work to tight deadlines to meet service delivery targets.
• Adhere to data protection and confidentiality laws as well as regulatory compliance.

The Perks

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door-to-door transport for evening shifts after 7pm
• A progressive career path
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

Ready for Liftoff?

Click ‘Apply now’, fill out our short application, and upload an up-to-date CV. If your application is successful, you’ll be invited to an interview with a member of the recruitment team.

Note:

Shortlisted candidates will be assessed using relevant tools based on the role’s needs and requirements. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent