Technology Support Technician

Senwes; Klerksdorp; On-site; ZAR 200,000 - 350,000; Full time

Job summary

Senwes is seeking a Technology Support Technician to facilitate the installation and configuration of technology components critical to business operations. This role involves extensive travel to various sites, ensuring optimal performance and reliability of technology systems, along with the management of service compliance and governance.

Qualifications

• Ability to perform technology installations and configurations.
• Experience in diagnosing and resolving technology faults.
• Experience in supporting peers in technology operations.

Responsibilities

• Install and configure technology components to ensure functionality.
• Support and provide peer assistance in technology operations.
• Perform ongoing maintenance and diagnosis of technological issues.

Skills

Installation

Configuration

Troubleshooting

Technical Support

Job description

Senwes is seeking the services of a Technology Support Technician who will be responsible for the installation, configuration, identification, analysis and possible remediation of technology defects at an infrastructure level, to enable continued successful operation of critical functional components enabling logical and/or physical devices that directly impact access and availability of end user functionality.

Provide technology support technician peer support.

• Support peers to drive the installation, configuration, identification, analysis and possible remediation of technology defects at an infrastructure level in order to sustain optimal availability and reliability of technology functionality critical to business operations.
  
  

Ensure governance and compliance of service outcomes.

• Define, document, review and execution of standards and procedures aligned to management and enterprise operating standards.
  
  

Perform technology component installations and/or configuration.

• Provide end-to-end management, coordination and execution of defined and scheduled activities driving the realisation of outcomes defined, prioritised and agreed through formal customer requirement definition and prioritisation processes.
  
  

Conduct maintenance and fault resolution of installed and/or configured technology components.

• Perform ongoing maintenance of installed technology components and the diagnosis and resolution of identified and formally recorded faults.
  
  

Please note that this position requires an extensive amount of travelling to different sites.