Technology Support Engineer

BYD South Africa; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading automotive company is seeking a skilled Technical Support Specialist to provide technical solutions and training to service providers across the region. The ideal candidate will have a Bachelor's degree in Mechanical Engineering and previous experience in the automotive industry. This role requires strong analytical skills, effective communication, and a willingness to travel internationally.

Qualifications

• Understanding of basic automotive knowledge.
• Proficient in the use of Office software.
• Fluent in English preferred.
• Mechanical Design and Manufacturing or Mechanical Engineering preferred.
• Experience in automotive industry preferred.

Responsibilities

• Provide technical support and solve technical problems efficiently.
• Support technical training for service provider staff.
• Ensure availability and accuracy of tools and technical information.
• Assess major claim cases and provide relevant support.
• Investigate major technical events to resolve problems quickly.

Skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork spirit

Education

Bachelor's degree or above

Tools

Office software

Job description

Job Responsibilities

1、Responsible for the technical support work in the region, including online or on-site support, solving technical problems and providing technical advice, to ensure that the service provider's after-sales technical problems are solved in a timely, efficient and accurate manner, to ensure that the service provider is satisfied.

2、Assist or support technical training work to ensure that the service provider's technical staff to obtain technical certification or establish a continuous technical learning system, path, to ensure that after-sales technical level of continuous improvement.

3、Responsible for the region's VDS, maintenance of special tools, three books and related technical information needs docking, to assist or support the collection of tools or information, collation, improvement and enhancement of the work, to ensure its availability, effectiveness and accuracy, to ensure that meet the needs of service providers.

4、Responsible for pre-determination and assessment of major claim cases, provide relevant technical support to ensure that the cases can be judged in a timely and rapid manner.

5、Responsible for investigating and dealing with major technical events to ensure the rapid resolution of problems.

6、Responsible for docking and supporting technical special issue and technical circular to ensure the timely communication and sharing of information to service providers.

Qualifications

1、Knowledge and skills requirements: understanding of basic automotive knowledge; proficient in the use of Office software; with vehicle driving skills;

2, educational requirements: bachelor degree or above

3、Foreign language requirements: English fluency is preferred

4, Professional Requirements: Mechanical Design and Manufacturing and Automation, Mechanical Engineering, Mechanical Professional Priority

5、Working experience: with the automotive industry or related areas of after-sales service, technical support experience is preferred

6、Other requirements:

Good analytical and problem-solving skills;

Good communication skills and teamwork spirit;

Able to adapt to overseas business trips/expatriation