Technician - Worcester

Fidelity Services Group; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Fidelity Services Group in South Africa seeks an experienced alarm technician to install and service alarm systems for commercial and residential clients.

You will program panels (DSC, FBI, CADDX, IDS, Paradox), wire and commission equipment, plan cable routes, and provide on-site quotes. Must have PSIRA Grade C, Matric, and a valid driver's license, with standby availability.

Join a team focused on quality installations, on-time handovers, and accurate documentation.

Qualifications

• Matric or equivalent educational qualification.
• Minimum 5 years’ experience as an alarm technician.
• Extensive programming, wiring, installations and fault finding experience.
• Valid driver’s licence essential.
• Must be PSIRA registered (Grade C).
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems.

Responsibilities

• Perform alarm installations as per quotation.
• Program alarm panels / system as per specifications.
• Plan the cable runs with the wireman.
• Obtain customer codes before attending a call daily and when on Standby.
• Complete handovers, invoices and job cards after every installation.
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call.

Skills

Action oriented

Priority setting

Customer focus

Planning

Interpersonal savvy

Approachability

Technical skills

Delegation

Informing

Education

Matric or equivalent

Tools

DSC

FBI

CADDX

IDS

Paradox

Telecom systems

CCTV

Job description

• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

REPORTS TO:

Technical Manager

Qualification & Experience

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

Job Requirements & Other Attributes

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

Internal Clients

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External Clients

• FADT customers
• Suppliers

Duties (Technical)

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical)

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General)

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General)

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (technical & Behavioural)

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Action orientated
• Informing
• Planning

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.