Technician Support: Cabling and CCTV (L1)

Altron Digital Business; Vanderbijlpark; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A technology solutions provider is seeking a technician to install cables and cameras at client sites in Vanderbijlpark. Responsibilities include troubleshooting network issues, maintaining quality standards, and completing administrative tasks. The ideal candidate should have experience in technical support, strong problem-solving skills, and a good command of client service. Matric and relevant certifications are essential for this role.

Qualifications

• 2 - 4 years of Technical Support experience.
• Demonstrated skills in cabling and CCTV support.
• Good knowledge of MS systems and applications.

Responsibilities

• Troubleshoot and resolve network cabling issues.
• Install and maintain CCTV equipment and cameras.
• Complete administrative documentation as needed.

Skills

Cabling skills (CAT5e and CAT6)

Telephonic fault-finding skills

Client service skills

Problem-solving skills

Strong people skills

Education

Matric

Technical Support NQF Level 4

CompTIA A+

CompTIA N+

Job description

At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients’ business grow with a robust IT ecosystem that supports digital transformation.

We are looking for technician will be responsible for the installation of cables and cameras at client's premises. Maintains quality levels according to set standards. Maintains and monitors interface stock levels. Completes administrative documentation as and when required.

MAIN RESPONSIBILITIES/TASKS:

• Troubleshoot, resolve Network Cabling and Telecommunication related calls.
• Do all Network Cabling related administration including the update of network drawings.
• Install and administer all CCTV equipment.
• Calibrating specific camera component
• Cleaning and checking operational status of camera and equipment parts.
• Assembling and setting up equipment
• Planning and preparing for installations.
• Structured cabling
• Analyse positions and adjust in placement and controls related to camera.
• Reporting on outstanding call on weekly basis
• General office duties
• Ensuring that response times are kept within the parameters set in the SLA.
• Reporting status to management. Identifying problems and bringing them to the Manager’s attention with sufficient lead time to avert crises.
• Working effectively as part of a team and seeks to support the team’s goals.
• Broadening own technical, functional, and industry skill base
• Engaging in formal and informal knowledge transfer
• Monitor and manage all network related stock on Customers site.
• Insure that all work done is of a high standard.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

• Location – Cape Gate Vanderbijlpark.
• Own Transport required.
• Overtime when required.
• Travel when required.
• Standby required.

KNOWLEDGE AND SKILLS:

• In depth knowledge of the relevant functional area.
• Strong people skills.
• Strong telephonic fault-finding technical skills.
• Strong client service skills including the ability to deal with all levels of computer literacy.
• Good listening skills.
• Good methodical problem-solving skills on Industrial and Office networks.
• Good cabling skills CAT5e and CAT6.
• Quality orientated.
• Previous exposure to a production environment.
• Knowledge of fiber splicing and blow fiber.

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Educational Qualifications:

• Matric; Technical Support NQF Level 4

Professional Qualifications

• CompTIA A+
• CompTIA N+

Years of Experience:

• 2 - 4 years of Technical Support

Other requirements:

• Demonstrated skills, knowledge, and experience in cabling and CCTV support function.
• Strong Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
• Good knowledge of MS systems and MS Applications
• Good troubleshooting and problem-solving skills
• Good Interpersonal Skills
• Computer hardware, functions, troubleshooting and resolution. (Laptops and Desktops).
• Adhere to Asset management process
• Be able to handle conflict
• Excellent prioritisation skills.
• Self-Motivated and disciplined
• Ability to work independently and within teams.
• Ability to impart and share knowledge and skills.
• Ability to work in a fast-paced environment and under pressure.

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

https://www.altron.com/privacy-policy

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.