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A leading hotel chain seeks an IT Technician to oversee all hotel-based IT systems. The role involves leadership, network management, and user support while ensuring compliance with Marriott's standards. Ideal candidates will have a strong IT background, preferably in the hospitality sector, and the ability to thrive under pressure.
Reporting directly to the Director of IT the successful incumbent will be responsible to provide adequate and effective leadership within the department working closely with hotel management for the efficient maintenance enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment.
Install configure manage maintain test evaluate and repair computer networks workstations support server system(s) supporting hardware / software user accounts and computer / telephone rooms. Train / instruct users in proper use and security of all systems. Troubleshoot / repair / resolve technical problems / issues related to computer hardware / software / LAN and WAN / internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors / technicians. Analyze recommend and implement process improvements. Consult with others to assess / analyze / resolve computing needs and system requirements. Inspect test and diagnose computer equipment / systems. Plan and coordinate information technologyrelated equipment installations moves additions changes and system enhancements. Plan coordinate and implement network security measures. Provide enduser support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations / standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and / or costsavings
CANDIDATE PROFILE
Education and Experience
line support
JOB SUMMARY
level problem solving research solutions for underlying problems
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
LIOnsite
Required Experience :
Key Skills
IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
It Technician • Cape Town, Western Cape, South Africa