Technician-Property Systems IT Technician

Marriott Hotels Resorts; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading hotel chain seeks an IT Technician to oversee all hotel-based IT systems. The role involves leadership, network management, and user support while ensuring compliance with Marriott's standards. Ideal candidates will have a strong IT background, preferably in the hospitality sector, and the ability to thrive under pressure.

Qualifications

• 4+ years in IT with hospitality experience preferred.
• Drivers License with own transport preferred.
• Full Microsoft and Microsoft Server literacy essential.

Responsibilities

• Manage and enhance hotel IT systems according to Marriott standards.
• Provide support and guidance to departments for efficient operations.
• Assist in IT operational expenditure and budget management.

Skills

Network Administration

Active Directory

Computer Networking

IT Support

Troubleshooting

Education

IT tertiary qualification (degree or diploma)

Tools

Windows

Remote Access Software

Oracle

Simphony POS

Job description

Reporting directly to the Director of IT the successful incumbent will be responsible to provide adequate and effective leadership within the department working closely with hotel management for the efficient maintenance enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment.

Install configure manage maintain test evaluate and repair computer networks workstations support server system(s) supporting hardware / software user accounts and computer / telephone rooms. Train / instruct users in proper use and security of all systems. Troubleshoot / repair / resolve technical problems / issues related to computer hardware / software / LAN and WAN / internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors / technicians. Analyze recommend and implement process improvements. Consult with others to assess / analyze / resolve computing needs and system requirements. Inspect test and diagnose computer equipment / systems. Plan and coordinate information technologyrelated equipment installations moves additions changes and system enhancements. Plan coordinate and implement network security measures. Provide enduser support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations / standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and / or costsavings

CANDIDATE PROFILE

Education and Experience

• IT tertiary qualification (degree or diploma)
• At least 4 years in the IT field and a minimum of 1year experience within a hospitality environment
• Experienced in supporting hotel IT infrastructure (preferred)
• Professional Disposition and Team Player
• People orientated and results driven
• Strong and effective planning and organizing skills to ensure operational efficiencies
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and selfdriven
• Strong and effective planning and organizing skills to ensure operational efficiencies
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Maintain a neat clean and wellgroomed appearance as per company standards
• Drivers License with own transport (preferred)
• Full Microsoft and Microsoft Server literacy
• Administrative skills on Opera PMS
• Must have working knowledge of NEC PABXfor 1

line support

• HP switches VLANS TCP / IP and Routing
• Thorough understanding of Wireless networking using Ruckus
• Simphony POS knowledge and administrative skills
• MCSE (preferred) / MCTIP (Or equivalent)
• CCNA or Min 3 years switching experience
• ITIL Fundamentals(advantageous)
• Oracle Knowledge
• SQL Queries (advantageous)
• N or A

JOB SUMMARY

• Ensure that the highest standards of services in the IT departments are maintained and developed at all times.
• Effectively coordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLAs
• Monitor suppliers in accordance with the agreed SLAs
• Provide support and guidance to all departments to ensure efficiency throughout the hotel
• Assist in the control of IT related operational expenditure and budget management
• Ensure that the day to day tasks are actioned and delegated accordingly
• Responsible for all aspects of the Hotel network including hardware software and outsourced support.
• Ensure that all Marriott information security and audit standards are adhered to.
• Assists in disaster recovery and business continuity as it relates to technology.

level problem solving research solutions for underlying problems

• System documentation in accordance with Change Management Policies
• Capacity and Availability Planning and reporting
• PCI DSS & POPI Compliancy implementation monitoring and reporting

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

LIOnsite

Required Experience :

Key Skills

IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

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It Technician • Cape Town, Western Cape, South Africa