Technician : IT & Desktop Support

Land Bank Careers; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial institution in Gauteng, Centurion is seeking a Technician: IT & Desktop Support to provide desktop support to all end-users. The role involves resolving IT issues related to desktops, telephony, and applications. Candidates should have relevant certifications and experience in a formal IT environment. This position offers opportunities for troubleshooting and process improvement, along with delivering excellent customer service.

Qualifications

• 1-3 years of experience in a formal IT environment.
• Certificate in PC Maintenance required.
• Microsoft 365 Fundamentals or Administrator certification is a prerequisite.

Responsibilities

• Provide desktop support to all end-users.
• Administer identity and access management across applications.
• Perform first-line Help Desk support for various IT queries.
• Support end users, troubleshoot issues, and perform PC maintenance.

Skills

Troubleshooting

Microsoft 365 Support

PC Maintenance

Education

Senior Certificate

A+ Certificate

N+ Certificate

Tools

HEAT Helpdesk System

Job description

Job Title: Technician: IT & Desktop Support

Location: Gauteng, Centurion

Deadline: August 13, 2025

MAIN PURPOSE OF THE JOB

• The Technician: IT & Desktop Support provides desktop support to all Landbank end-users.
• This involves resolving or escalating IT issues related to desktops, telephony, MS Teams, remote networking, VPN, network, printing, application support, and communications equipment.
• The movement of IT assets must be documented properly.

Identity & Access Management:

• Administer and maintain identity and access management across applications.
• Provide Help Desk support to users.

First Line Support:

• Perform first-line Help Desk support for application, data, network, security, telephony, MS Teams, remote networking, infrastructure, and telephony queries.

Walk-In Support:

• Provide first-line walk-in support for queries related to applications, data, networks, security, infrastructure, and telephony.

Key Performance Areas

• Support end users, troubleshoot issues, and perform PC maintenance.
• Handle calls logged via the service desk for desktops, telephones, networks, and printers.
• Escalate complex problems appropriately.
• Set up, configure, and install end-user equipment and applications.
• Manage customer expectations and build strong relationships with end users.

Performance Optimization

• Assist in identifying and documenting fixes for recurring problems.
• Identify process improvement opportunities and recommend enhancements.
• Respond to calls on the HEAT Helpdesk System during peak periods.

Document Management

• Process requests according to procedures.
• File access requests and IT asset issue forms electronically.
• Record IT asset movements and communicate with the Asset Controller promptly.

Minimum Education and Experience

• Senior Certificate.
• Certificate in PC Maintenance.
• A+ and N+ Certificates.
• 1-3 years of experience in a formal IT environment.
• Microsoft 365 Fundamentals or Administrator certification.

Critical Competencies

• Support for Microsoft 365 applications like Teams, OneDrive, and Exchange Online.
• Troubleshooting, configuration, deployment of devices and software, resolving Microsoft 365 issues.
• Assisting users with remote access and collaboration tools.

Additional Requirements

• Knowledge of Business Environment.

Closing Date: August 13, 2025