Technician I - Port Elizabeth (Gqeberha)

FAAC Group; Gqeberha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A technology service provider in Gqeberha is seeking a Technician I to provide electronic and mechanical testing, repair, and support. This role requires someone who is knowledgeable in engineering concepts and can maintain relationships with clients while adhering to quality standards. The successful candidate will also assist in designing test jigs and logging failures to enhance service delivery.

Qualifications

• In possession of or studying towards N3/S2 in engineering.
• Understanding of electronic concepts is necessary.
• Practical skills are important for this role.

Responsibilities

• Provide technical support via phone and counter.
• Conduct mechanical and electronic testing and repairs.
• Log failures for quality improvement feedback.
• Assist in designing test jigs for service improvement.
• Capture transactions in SAP and CRM systems.

Skills

Good knowledge of electronic concepts

Good practical ability

Computer literate – MS Office

Education

N3/S2 in Electronic or Mechanical or Electro-Mechanical Engineering

Job description

TECHNICIAN I - PORT ELIZABETH (GQEBERHA)

Reporting to the Branch Manager, the successful applicant will be responsible to provide a cost effective electronic/mechanical testing, repair and support capability, on all products supported by Centurion and to capture all relevant activities in the most cost effective and profitable manner.

Main Responsibilities:
• Maintaining a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
• Assisting with technical support provided by the department, both telephonic and at the counter.
• Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.
• Ensuring that all equipment repaired and tested performs in their original state and to our quality standard.
• Logging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
• Assisting with the designing and improvement of test jigs to improve our service capabilities.
• Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
• Assisting when necessary with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
• Managing optimal relationships with the client base, ensuring that the needs of the client come first.
• Maintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.
• Responding to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets).
• Ensuring that written communication is responded to within the specified SLA’s for each channel.
• Ensuring that all communication with our clients is of the required quality as outlined in the department’s QA script.
• Capturing all relevant information on inbound calls (Zoho desk interaction logging).


Qualifications and other Requirements:
• In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering).
• Good knowledge and understanding of electronic concepts.
• Displays good practical ability.
• Computer literate – MS office.