Technician (Cape Town)

Findojobs South Africa; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technology solutions company in South Africa is seeking a skilled Technician to provide software and hardware support. This role involves installation and troubleshooting of security systems, ensuring compliance with contractual obligations. The ideal candidate will have significant experience in system support and a strong customer service focus, alongside relevant technical certifications.

Qualifications

• 5+ years of function-related experience; 2+ years leading teams.
• Certification and experience in CCTV and Access control solutions.
• Access Control and/or Time and Attendance system certification.

Responsibilities

• Provide medium to high-level technical support on systems.
• Coordinate small installations ensuring client requirements.
• Maintain accurate maintenance documentation.

Skills

Customer service understanding

Networking skills (TCP/IP, DHCP)

Electronic skills (Low Current Power)

Security software/hardware installation

Education

Grade 12 or equivalent

MCSE and/or N+ / A+ or N.DIP in Electronic/Electrical Engineering

Tools

SQL

Microsoft Office (Word, Excel, Visio, PowerPoint)

Job description

We are looking for a skilled Technician who will be responsible for providing software and hardware support at customer sites. This role focuses on the installation, maintenance, and troubleshooting of Electronic Security and Safety Systems as well as Workforce Management Solutions, in accordance with contract agreements. The ideal candidate will ensure full compliance with SLA commitments, delivering high-quality service and support in line with client expectations and contractual obligations.

What you'll do :

• Medium to High Level Technical Support on systems, hardware and software (Onsite, Remote, Telephonic) - Customer Technical Liaison
• General Fault Finding Troubleshooting
• Infrastructure Fault Finding and Commissioning - Project Commissioning
• System Commissioning
• Technical Training (Customer Internal) - Technical sales lead development
• Support on all hardware/software installed on all sites and assist HLS with database issues (e.g., SQL Express)
• Ensure incident/ticket system is updated timely for proper tracking
• Maintain constant communication with customers regarding tickets or service issues
• Coordinate small installations, ensuring client requirements are met and deadlines are adhered to
• Schedule and perform hardware/software maintenance as per SLA and supplier requirements
• Maintain accurate and up-to-date maintenance documentation
• Complete general admin duties: timesheets, documentation, reporting, health and safety
• Provide customer, supplier, and technical assistant training
• Assist peers with technical advice, workload, or participation as needed

Your expertise :

• 5+ years of function-related experience; 2+ years leading teams
• 2+ years project experience
• Over 3 years of security software/hardware installation experience
• 5+ years in BES/SQUBE or SYNERION software/hardware implementation and commissioning
• Networking skills: TCP/IP, DHCP, Static VLAN (N+ beneficial)
• Electronic skills: Low Current Power, Relays
• Experience installing turnstiles, vehicle barriers, mantraps
• Certification and experience in CCTV and Access control solutions (e.g., Impro, Gallagher, Milestone, Axis, etc.)
• Fire certification and Building Management design experience (e.g., Tridium) are advantageous
• Experience servicing/installing HW/SW from NEXTEC SBT and other electronic security systems
• Access Control and CCTV skills
• Strong customer service understanding and software/hardware installation skills

Qualifications :

• Grade 12 or equivalent college diploma
• MCSE and/or N+ / A+ or N.DIP in Electronic/Electrical Engineering (advantageous)
• Access Control and/or Time and Attendance system certification

Additional skills :

• SQL language query experience/certification (advantageous)
• Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint)
• PSIRA certification (Grade E-C)

Location : Cape Town

Why work for us?

Join iOCO to work on innovative software solutions solving complex problems across industries. Be part of a knowledgeable, continuously learning environment that supports your growth and development. Engage in inspiring forums and share ideas with peers. We are committed to employment equity, prioritizing previously disadvantaged groups.