Technician

University of Fort Hare; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading university in South Africa seeks a Technician skilled in electronic and mechanical repairs. This role involves delivering outstanding customer service, conducting precise testing, and maintaining quality standards in repair solutions. Suitable candidates should possess relevant engineering qualifications and a dedication to meticulous work.

Qualifications

• Completed or currently studying towards N3/S2 in relevant engineering.
• Competence in computer systems and service applications helpful.
• Familiarity with SAP and CRM systems is advantageous.

Responsibilities

• Manage client queries through various channels while delivering excellent service.
• Perform electronic and mechanical testing and repairs to original standards.
• Accurately log service-related activities on SAP and CRM systems.

Skills

Attention to detail

Communication

Service orientation

Planning

Education

N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering

Job description

Annually Cost To Company (Market related, Negotiable)

Are you a technically skilled and service-oriented professional with a passion for problem-solving? We’re looking for a Technicianto join our dynamic team and play a key role in delivering reliable electronic and mechanical repair solutions, supporting industry-leading products.

Main Purpose of the Role

To provide cost-effective electronic and mechanical testing, repair, and technical support on all supported products, ensuring that services are delivered efficiently, professionally, and to the highest quality standards.

Key Responsibilities

• Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
• Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
• Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
• Maintain and improve testing jigs and processes to enhance service capabilities.
• Capture all service-related activities accurately on SAP and CRM systems.
• Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
• Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

Key Performance Indicators

• Quality and accuracy of repairs
• Client satisfaction and SLA adherence
• Timely and effective communication
• Accurate system logging and documentation

Key Interactions

• Clients and Customers
• Branch Manager
• R&D and Engineering Teams
• Stores and Logistics Personnel

Candidate Profile

Behavioural Attributes

• Meticulous with strong attention to detail
• Self-motivated and diligent
• Excellent planning and organisational skills
• Strong communication and service orientation
• Willingness to work overtime when required

Functional Skills

• Solid understanding of electronic concepts and components
• Competence in computer systems and service applications
• Familiarity with SAP and CRM systems (advantageous)

Qualifications & Experience

• Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering