Technician

We are seeking a skilled and reliable Technician based in Port Elizabeth to provide comprehensive software and hardware support across client sites. This role focuses on maintaining and servicing Electronic Security and Safety Systems, as well as Workforce Management Solutions, in alignment with existing contract agreements.

The Technician will be responsible for ensuring full compliance with Service Level Agreement (SLA) commitments, delivering high-quality technical support, and fostering customer satisfaction through timely and effective service delivery.

What you'll do :

• Medium to High Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic)
• General Fault Finding Troubleshooting
• Technical Training (Customer Internal)
• Support on all hardware/software installed on all sites, including support calls
• Assist with database issues such as SQL Express
• Update incident/ticket systems promptly for tracking
• Maintain constant communication with customers regarding tickets or service issues
• Coordinate small installations, ensuring client requirements and deadlines are met
• Schedule and perform hardware/software maintenance as per SLA and supplier requirements, with proper documentation
• Provide training to customers, suppliers, and technical assistants
• Assist peers with technical advice and workload when necessary
• Minimum 5 years of relevant experience, with at least 2 years leading teams and 2 years in project management
• Over 3 years of security software/hardware installation experience
• Over 5 years of BES/SQUBE or SYNERION software/hardware implementation and commissioning experience
• Networking skills: TCP/IP, DHCP, Static VLAN (N+ beneficial)
• Experience installing turnstiles, vehicle barriers, and mantraps
• Certification and experience in CCTV and access control solutions (e.g., Impro, Gallagher, Milestone, Axis, SAFR, Hanwa)
• Fire certification and building management experience (e.g., Tridium) are advantageous
• Experience servicing/installing HW/SW from NEXTEC SBT and others
• Structured approach to fault finding in electronic security and safety systems
• Access control skills and general market knowledge of customer service demands
• Software installation skills

Qualifications :

• Grade 12 or equivalent diploma
• MCSE, N+, A+, or N.DIP in Electronic/Electrical Engineering advantageous
• Certification in Access Control or Time and Attendance systems
• SQL query experience or certification
• Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint)
• PSIRA Certification (Grade E-C)
• Preferred additional qualifications include experience with BES Suite, SQUBE Systems, Jarrison, Kronos, and basic electronics

Other information :

• Permanent position

Why work for us?

Join iOCO, a company committed to solving complex problems with innovative software solutions. Be part of a knowledgeable team working across various industries, with opportunities for continuous learning and professional growth. Engage in inspiring forums to share ideas and practices. iOCO is an equal opportunity employer, prioritizing employment equity and giving preference to previously disadvantaged individuals or groups.