Technician

Manpower SA; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Technician to provide reliable electronic and mechanical repair solutions. The role involves testing, fault-finding, and delivering excellent customer service while ensuring high-quality standards. Ideal candidates are meticulous, self-motivated, and currently pursuing qualifications in engineering.

Qualifications

• Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering.
• Meticulous, self-motivated, and strong service orientation.
• Practical, hands-on repair ability.

Responsibilities

• Deliver excellent customer service and manage client queries.
• Perform mechanical and electronic testing and repairs.
• Maintain and improve testing jigs and processes.

Skills

Attention to detail

Planning

Communication

Customer service orientation

Education

N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering

Tools

SAP

CRM systems

Job description

Are you a technically skilled and service-oriented professional with a passion for problem-solving? We’re looking for a Technicianto join our dynamic team and play a key role in delivering reliable electronic and mechanical repair solutions, supporting industry-leading products.

Main Purpose of the Role
To provide cost-effective electronic and mechanical testing, repair, and technical support on all supported products, ensuring that services are delivered efficiently, professionally, and to the highest quality standards.
Key Responsibilities

• Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
• Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
• Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
• Maintain and improve testing jigs and processes to enhance service capabilities.
• Capture all service-related activities accurately on SAP and CRM systems.
• Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
• Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

Key Performance Indicators

• Quality and accuracy of repairs
• Client satisfaction and SLA adherence
• Timely and effective communication
• Accurate system logging and documentation

Key Interactions

• Clients and Customers
• Branch Manager
• R&D and Engineering Teams
• Stores and Logistics Personnel

Candidate Profile
Behavioural Attributes

• Meticulous with strong attention to detail
• Self-motivated and diligent
• Excellent planning and organisational skills
• Strong communication and service orientation
• Willingness to work overtime when required

Functional Skills

• Solid understanding of electronic concepts and components
• Practical, hands-on repair ability
• Competence in computer systems and service applications
• Familiarity with SAP and CRM systems (advantageous)

Qualifications & Experience

• Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering

Desired Skills:

• technician
• mechanical
• electrical