Technician

University of Fort Hare; Gqeberha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A renowned educational institution in Gqeberha is looking for a Technician to provide electronic and mechanical repair solutions. The ideal candidate should be detail-oriented and possess problem-solving skills, with education in Electronic or Mechanical Engineering. Responsibilities include delivering customer service, performing repairs, and contributing to process improvements. Competitive salary based on experience offered.

Qualifications

• Strong understanding of electronic concepts and components.
• Competence in computer systems and service applications.
• Familiarity with SAP and CRM systems is advantageous.

Responsibilities

• Deliver customer service managing queries through various channels.
• Perform testing, fault-finding, and repairs on products.
• Provide feedback on failures for continuous improvement.
• Maintain and improve testing jigs and processes.
• Log all service activities accurately on systems.
• Support training, exhibitions, and new product testing.

Skills

Problem-solving

Customer service orientation

Attention to detail

Self-motivation

Planning and organizational skills

Education

N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering

Tools

SAP

CRM systems

Job description

Annually Cost To Company (Market related, Negotiable)

Are you a technically skilled and service-oriented professional with a passion for problem-solving? We’re looking for a Technician to join our dynamic team and play a key role in delivering reliable electronic and mechanical repair solutions, supporting industry-leading products.

Main Purpose of the Role

To provide cost-effective electronic and mechanical testing, repair, and technical support on all supported products, ensuring that services are delivered efficiently, professionally, and to the highest quality standards.

Key Responsibilities

• Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
• Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
• Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
• Maintain and improve testing jigs and processes to enhance service capabilities.
• Capture all service-related activities accurately on SAP and CRM systems.
• Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
• Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

Key Performance Indicators

• Quality and accuracy of repairs
• Client satisfaction and SLA adherence
• Timely and effective communication
• Accurate system logging and documentation

Key Interactions

• Clients and Customers
• Branch Manager
• R&D and Engineering Teams
• Stores and Logistics Personnel

Candidate Profile

Behavioural Attributes

• Meticulous with strong attention to detail
• Self-motivated and diligent
• Excellent planning and organisational skills
• Strong communication and service orientation
• Willingness to work overtime when required

Functional Skills

• Solid understanding of electronic concepts and components
• Competence in computer systems and service applications
• Familiarity with SAP and CRM systems (advantageous)

Qualifications & Experience

• Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering