Technical Writer / Documentation Specialist

Exclusively Remote; Cape Town; Remote; ZAR 250,000 - 450,000; Full time

Job summary

A remote company is seeking a skilled Technical Writer / Documentation Specialist to develop and maintain technical and non-technical documentation. The ideal candidate will have over 2 years of experience and proficiency in tools like Confluence and Notion. This role involves interviewing stakeholders, creating clear documentation, and ensuring both technical accuracy and user-friendly content, making it essential for supporting internal processes and clarity across teams.

Qualifications

• 2+ years of experience in documentation, technical writing, or knowledge management.
• Strong writing, editing, and proofreading skills.
• Tech-savvy and comfortable interviewing stakeholders.

Responsibilities

• Develop and maintain internal documentation for technical processes.
• Document non-technical business processes such as SOPs and onboarding guides.
• Translate complex technical language into understandable formats.

Skills

Technical Writing

Editing

Knowledge Management

Collaboration

Attention to Detail

Tools

Confluence

Google Drive

Notion

Job description

Technical Writer / Documentation Specialist
We are seeking askilled and tech-savvy Technical Writer with over 2 years of experience in documentation, knowledge management, and process mapping. Proven ability to develop and maintain both technical and non-technical documentation, including automation workflows, API integrations, SOPs, onboarding guides, and internal policies. Adept at interviewing cross-functional stakeholders to gather insights and translating complex concepts into clear, user-friendly content.

Highly organized and detail-oriented, with experience using platforms like Confluence, Google Drive, and Notion. Known for creating scalable templates and maintaining documentation standards to support clarity and consistency. Thrives in dynamic environments and takes initiative to identify and close documentation gaps. A clear communicator who brings curiosity, precision, and structure to every project.

Key Responsibilities

• Develop and maintain internal documentation for technical processes (e.g., automation workflows, software integrations, API interactions).
• Document non-technical business processes such as SOPs, onboarding guides, and department policies.
• Interview stakeholders and team members to gather insights, requirements, and context.
• Translate complex technical language into understandable formats for non-technical audiences.
• Organize and publish documentation within internal tools such as Confluence, Google Drive, or Notion.
• Create templates and standards to ensure documentation is consistent and scalable.
• Identify and fill documentation gaps proactively.

Required Qualifications

• 2+ years of experience in documentation, technical writing, or knowledge management.
• Strong writing, editing, and proofreading skills.
• Tech-savvy
• Comfortable interviewing and collaborating with team members across departments.
• Experience using documentation platforms such as Confluence, Notion, or Google Docs.
• Ability to manage multiple documentation projects simultaneously with attention to detail.

Key Traits

• Clear communicator both written and verbal.
• Detail-oriented and highly organized.
• Curious and proactive in understanding business processes.
• Comfortable in both structured and fast-changing environments.