Technical Writer

NTT DATA Middle East and Africa; Gqeberha; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Join NTT DATA as a Technical Writer, responsible for crafting clear technical documentation for various audiences. This hybrid role supports global Cloud Advisory and Managed Services, demanding excellent communication and project management skills, as well as a strong foundation in IT content development.

Qualifications

• Extensive experience in a similar role within a global IT organization.
• Experience collaborating with printers, illustrators, and other professionals.

Responsibilities

• Creates clear and concise material; edits and proofreads documents.
• Researches and compiles information for user documents.
• Collaborates with stakeholders to ensure content clarity.

Skills

Communication

Research Ability

Proofreading

Project Management

Critical Thinking

Education

Bachelor’s degree in Communications or related field

Tools

Writing Software Tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Writer is a seasoned subject matter expert, responsible for writing medium to complex company documents such as instruction manuals, intermediate to end-user manuals, reference guides, operating procedure guides, white papers, and specialized product descriptions.

While based in South Africa, this is a Global Role working within the NTT Global Cloud Practice, supporting large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America and Europe, as well as local bids in Middle East & Africa.

This role is responsible for writing complex ideas in simple ways. This role is responsible for doing research, creating, writing and editing content.

Key responsibilities:

• Creates clear and concise material, taking care of editing and proofreading tasks.
• Updates and maintains a library of service catalogues and associated documents such as RACI's.
• Revises or rewrites existing technical documentation.
• Conducts research and gathers information and study target audiences.
• Tests whether users understand newly developed material.
• Collaborates with relevant stakeholders to ensure that the subject is understood.
• Works closely with printers, illustrators, graphic designers, translators and other relevant professionals.
• Stays up to date with the latest trends and developments in the industry.
• Compiles information by order of usability.
• Organizes all documents into the database and make copies for data security.
• Performs any other related task as required.
  
  

To thrive in this role, you need to have:

• Seasoned ability to conduct proper subject matter research to enable the writing of relevant material.
• Ability to do effective plan out any development requirements.
• Excellent communication skills to be able to transfer knowledge without resorting to complex language.
• Ability to apply critical thinking to sift through relevant vs irrelevant information.
• Seasoned knowledge of writing software tools.
• Seasoned ability to do efficient proof reading.
• Ability to interact with all stakeholders – technical and non-technical.
• Ability to explain technical concepts to non-technical people.
• Excellent project management skills.
  
  

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Communications or a related field.
  
  

Required experience:

• Seasoned experience working in a similar role, gained within a global IT organization.
• Seasoned experience working closely with printers, illustrators, graphic designers, translators and other relevant professionals.
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.