Technical Writer

Kelly; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company seeks a passionate Technical Writer to join their global team. This role involves producing clear and impactful documentation, including user guides and technical manuals for a SaaS platform. You will work closely with experts to ensure accuracy and consistency while utilizing AI tools for content refinement. If you thrive in a collaborative environment and have a knack for simplifying complex concepts, this opportunity is perfect for you. Join a team that values quality and creativity in technical communication!

Qualifications

• 3 years of experience as a Technical Writer or similar role.
• Proven ability to simplify technical concepts for various audiences.

Responsibilities

• Lead preparation of technical responses for RFPs and RFIs.
• Develop and manage product documentation, including user guides and manuals.
• Collaborate with internal teams to ensure accurate documentation.

Skills

Technical Writing

Editing

Proofreading

Content Creation

Communication

Education

Matric / Grade 12

Bachelor's degree in a technical discipline

Tools

Google Workspace

Microsoft Office

Adobe Acrobat

Job description

SUMMARY
Are you passionate about producing clear, accurate, and impactful documentation? We're looking for an individual with a strong command of writing, editing, and proofreading to support our growing global team.

Our client is looking to employ a Technical Writer.

RESPONSIBILITIES

• Lead the preparation and formatting of technical responses for RFPs, RFIs, and other public sector opportunities
• Develop, update, and manage product documentation, including user guides, SOPs, installation manuals, and quick-start guides
• Create clear, audience-specific content for the Glance SaaS platform and related hardware/software solutions
• Work closely with subject matter experts to source, validate, and update technical materials
• Maintain internal documentation and work instructions to support quality and training initiatives
• Identify and address documentation gaps proactively
• Manage version control and organize documentation using platforms like Google Drive and Dropbox
• Ensure consistency in tone, format, branding, and terminology across all content
• Use AI tools such as ChatGPT to assist with content creation and refinement
• Collaborate with internal teams across multiple time zones to ensure accurate and updated documentation

MINIMUM REQUIREMENTS

• Matric / Grade 12 is essential
• Bachelor's degree in a technical discipline (e.g., Electrical, Mechanical, Computer, Civil Engineering) or equivalent technical experience
• 3 years of experience as a Technical Writer, Proposal Writer, or similar role
• Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools
• Proven ability to simplify technical concepts for various audiences
• Experience producing documentation for both hardware and software (including SaaS products)

Desired Skills:

• Creative
• Adaptable
• Self-starter
• Ability to communicate effectively with a public audience
• Focus on quality

Desired Qualification Level:

• Degree