Technical Training Manager

Sanlam; Bellville; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A financial services provider is seeking a Technical Training Manager to design and manage training programs within their Client Services unit. The ideal candidate will have a Bachelor's degree, 5+ years of experience in financial training, and expertise in SCORM-compliant e-learning development. This role includes creating engaging training content and managing digital learning platforms, contributing to the company's commitment to excellence and diversity.

Benefits

Growth and development opportunities

Inclusive work environment

Performance-driven culture

Qualifications

• 5+ years in training management or learning design in financial services.
• Experience delivering training for complex financial systems.
• Proven track record in developing SCORM-compliant e-learning content.

Responsibilities

• Design and deliver functional and technical training for key business units.
• Manage and administer the Learning Management System (LMS).
• Deliver mandatory compliance training aligned with financial regulations.

Skills

Client Focus

Cultivates Innovation

Collaborates

Drives Results

Excellent communication skills

Analytical approach

Education

Bachelor’s degree in Business, Education, Finance, or related field

Recognised L&D or instructional design certification

SCORM authoring certification

Tools

Moodle

SuccessFactors

Articulate 360

Job description

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Job Purpose

The Technical Training Manager will play a pivotal role in designing, delivering, and managing training programs that support business-critical systems, technical skills, and compliance knowledge across the Client Services business unit within Glacier. This role will also lead the digital learning strategy, managing SCORM-compliant e-learning content and platforms to deliver a high-impact, modern learning experience.

Key outcomes

The following outcomes will be expected to be achieved by Technical Training Manager:

Training Strategy & Implementation

• Design and deliver functional and technical training for key business units including Operations, Communication Centre, Investment Administration and Finance.
• Develop training for life & investment products, policy & investment administration systems, client servicing platforms, workflow administration systems, reconciliation tool and digital tools.
• Conduct training needs analysis aligned to product launches, system changes, regulatory updates, and business goals.
  
  

E-Learning & LMS Management

• Manage and administer the Learning Management System (LMS), ensuring efficient course deployment, tracking, and reporting.
• Design and develop engaging SCORM-compliant e-learning modules using tools such as Articulate 360 (Rise, Storyline).
• Ensure all digital learning meets accessibility standards and compliance requirements.
• Monitor learning performance and use analytics to drive engagement and continual improvement.
  
  

Stakeholder Engagement & Collaboration

• Partner with business SMEs, Compliance, Product, and IT to create relevant and timely training content.
• Serve as the point of contact for functional and system training needs during product launches and transformation initiatives and projects.
• Collaborate with internal and external training vendors or instructional designers when needed.
  
  

Key outcomes continued

Regulatory & Compliance Training

• Deliver mandatory compliance training aligned with relevant financial services regulations.
• Maintain accurate records and reporting for audits and regulatory reviews.
  
  

Team Management

• Actively be responsible for the coaching, training and development of facilitators, developers, and curators.
• Ensures Service Level Agreements and Key Performance Areas are continually reviewed and expectations are met with optimum levels of quality and service delivery.
• Work closely with the Quality team to ensure the most effective development and learning is achieved.
  
  

Qualifications And Experience

• Bachelor’s degree in Business, Education, Finance, or related field.
• Recognised L&D or instructional design certification.
• SCORM authoring certification (preferred).
• 5+ years in training management or learning design within a life & investment, wealth management, or financial services environment.
• Demonstrated experience delivering functional/technical training for complex financial systems or platforms.
• Proven track record in developing SCORM-compliant e-learning content and managing LMS platforms (e.g. Moodle, SuccessFactors).
• Understanding of life insurance and investment product structures (e.g., unit-linked products, pensions, annuities, investments).
• Experience with change management and supporting technology or system rollouts.
• Knowledge of Agile methodologies or experience working in cross-functional transformation teams.
  
  

Competencies And Skills

• Client Focus
• Cultivates Innovation
• Collaborates
• Drives Results
• Strong instructional design and adult learning methodology expertise.
• Excellent communication and facilitation skills (both virtual and in-person).
• Deep understanding of regulatory and operational needs in a life investment context.
• High proficiency with digital learning tools and platforms.
• Analytical and data-driven approach to evaluating training effectiveness.
• Ability to translate technical or product information into clear, engaging training materials.
  
  

Attributes

• Positive, enthusiastic attitude
• Aspirational values of being performance driven, having a “can do” attitude and achieving through teamwork
• Ability to work under pressure
• Self-starter and self confidence
  
  

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

Closing date: 8 August 2025

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

Glacier is committed to excellence and striving towards Employment Equity.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.