Technical Training Facilitator

Findojobs South Africa; Gauteng; On-site; ZAR 350,000 - 480,000; Full time

Job summary

A leading DIY training consultancy is looking for a Training Facilitator to deliver hands-on training workshops for store teams. The role includes assessing trainee skills, integrating product sales training, and supporting team development. Ideal candidates will have strong hands-on technical experience in DIY trades and excellent teaching skills. This position is critical for equipping team members to confidently assist customers with DIY projects.

Qualifications

• Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).
• Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.
• Deep understanding of DIY customer needs and common challenges faced at home.

Responsibilities

• Deliver instructor-led, hands-on workshops in key DIY disciplines.
• Develop practical training courses aligned with seasonal customer needs.
• Integrate technical training with product sales.
• Evaluate trainees’ practical competence through structured assessments.
• Support Store Managers in identifying team training needs.
• Set up and maintain training areas for safety and operational standards.

Skills

Hands-on technical experience in DIY trades

Ability to teach adult learners

Confident, engaging presentation skills

Job description

Purpose of the Role :

The Training Facilitator is responsible for delivering immersive, hands-on training to DIY retail store teams, focusing on both customer-facing sales techniques and practical, technical skills required for home improvement projects. This role plays a critical part in equipping team members with the confidence, experience, and knowledge to advise customers, demonstrate techniques, and support DIY product sales through real-world know-how.

Key Responsibilities :

1. Technical & Practical Skills Facilitation

Deliver instructor-led, hands-on workshops in key DIY disciplines such as :

Tiling (wall and floor)

Basic plumbing (tap, basin, toilet installations, leak repairs)

Painting and surface preparation

Building and bricklaying basics

Installing shelves, curtain rails, TV brackets, etc.

Use of hand tools and power tools safely and effectively

Ensure learners practice each skill in realistic, workshop-style settings using actual materials and tools.

2. Course Design & Material Preparation

Develop and refine practical training courses aligned with seasonal customer needs and product ranges.

Create engaging training aids, manuals, step-by-step guides, and safety checklists.

Ensure training content complies with health & safety standards and promotes best DIY practices.

3. Sales Integration & Product Knowledge

Link technical training with product sales by teaching how to :

Recommend appropriate tools, materials, and accessories for DIY tasks.

Upsell based on project type (e.g., recommending tile adhesive, spacers, grout, sealants).

Offer after-sales support through knowledge of common DIY issues and solutions.

Provide product demonstrations and train team members to replicate them confidently for customers.

4. Assessment & Certification

Evaluate trainees’ practical competence through structured assessments, simulations, and observation.

Offer internal certification upon successful completion of skills-based modules.

Track participant performance and recommend further development as needed.

5. Store Team Development & Coaching

Support Store Managers in identifying team training needs based on customer queries, product issues, or sales data.

Offer refresher training and one-on-one coaching to underperforming or newly appointed team members.

Act as a technical mentor and role model within the Company .

6. Workshop & Training Facility Management

Set up and maintain training areas with tools, materials, safety gear, and demonstration setups.

Ensure all training activities meet safety, cleanliness, and operational standards.

Key Competencies :

Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).

Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.

Ability to teach adult learners through physical demonstration, repetition, and practical feedback.

Deep understanding of DIY customer needs and common challenges faced at home.

A passion for teaching and developing others.