Technical Test Analyst

Job overview below :

• Analysis
• Building / adding a framework
• Write and maintain scripts
• Execute above scripts and pick up on projects
• Test Reporting

Scope of Work :

To create, debug, verify, maintain, and update technical test scripts to run automated testing. Responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement.

Key Responsibilities :

• Deliver against operational and cost targets.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards.
• Communicate how customer service solution will be implemented and secure buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Deliver service that exceeds customer expectations through proactive, innovative, and appropriate solution selection and application.
• Provide customers with relevant information to keep them informed of products and service options.
• Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable, and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
• Monitor customer feedback reports and align processes to maximize efficiencies.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.

Key Skills:

Test Cases, Order Management System, SQL, Functional Testing, Jira, Software Testing, System Testing, Test Automation, HP ALM, Cucumber, Selenium, Wiki Systems.

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary: 150 - 280