Technical Test Analyst

Cpconsulting; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative firm is seeking a Technical Test Analyst to enhance customer service through effective automated testing and process improvements. In this role, you'll be responsible for creating and maintaining technical test scripts, ensuring that systems meet business requirements while preventing errors in live environments. You'll analyze customer feedback, propose innovative solutions, and align service delivery with operational goals. Join a dynamic team dedicated to exceeding customer expectations and driving efficiency through technology and process enhancements.

Qualifications

• Experience in creating and maintaining technical test scripts for automated testing.
• Strong understanding of customer service and operational alignment.

Responsibilities

• Deliver quality service aligned to customer needs and business standards.
• Propose and implement improvements to enhance customer service.

Skills

Automated Testing

Debugging

Customer Service

Analytical Skills

Job description

Technical Test Analyst
Johannesburg, South Africa | Posted on 03 / 03 /

Scope of Work :

To create, debug, verify, maintain and update technical test scripts to run automated testing. Responsible for testing the functionality of a system designed to address business requirements to prevent errors / defects in the live system through the implementation of change control and improvement.

Key Responsibilities :

1. Deliver against operational and cost targets.
2. Ensure full understanding of customer needs to deliver a quality service.
3. Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards.
4. Communicate how customer service solutions will be implemented and secure buy-in.
5. Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
6. Ensure resolution of customer queries and complaints timeously and ownership of issues.
7. Analyse customer feedback to help improve customer service.
8. Propose ideas to improve customer service.
9. Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
10. Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
11. Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
12. Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
13. Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
14. Monitor customer feedback reports and align processes to maximise efficiencies.
15. Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.