Technical Support - Upd Lea Glen, Roodepoort

United Pharmaceutical Distributors; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmaceutical distribution company is seeking to appoint a Technical Support at their Roodepoort Lea Glen branch. The role involves analyzing and supporting IT activities, providing daily support to clients, and ensuring quality outputs in software development. The ideal candidate should have experience in application support, particularly in the pharmaceutical industry, along with problem-solving and interpersonal skills. This is a full-time, mid-senior level position.

Qualifications

• 3 years extensive application support in a relevant field.
• Desirable: 2 years ITIL experience.

Responsibilities

• Provide support for software installations and upgrades.
• Assist with QA testing of new releases.
• Respond to vendor queries and support.

Skills

Problem solving skills

Interpersonal skills

Pharmaceutical Industry knowledge

Unix skills

SQL skills

Logistics Industry knowledge

Education

B Information Systems

B.SC Computer Science

IT Diploma or equivalent

Job description

Overview

Technical Support - UPD Lea Glen, Roodepoort

We are seeking to appoint a Technical Support.

The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager. This is an office based role.

Job Purpose

To analyse, co-ordinate and support IT activities of the organisation to maximise the quality of software development and support change management and governance functions on business critical applications.

Key Performance Areas

To drive efficiency and competence, training and development to ensure quality outputs

To provide daily support to external and internal clients by responding to email correspondence where applicable or to logged calls in the ticket tracking system and following the support process and guidelines to resolve calls within the SLA

Develop training solutions to minimise future reoccurrence

To work with developers and business analysts to identify defects and ensure resolution

Ensure that solutions are documented and perform QA tests on the bug fixes

To continuously update or create application and support documentation

To assist with supplying audit evidence during Business audits where necessary

To provide support for software installations, upgrades and training to the business as required

To assist in the QA testing of new releases to ensure optimum performance

To drive efficiency to ensure compliance relating to IT change management

Quality Outputs Of The Job

ADAPTING AND RESPONDING TO CHANGE

Adhering to Principles and Values

Persuading and Influencing

Relating and Networking

APPLYING EXPERTISE AND TECHNOLOGY

Planning and Organising

Deciding and Initiating Action

Achieving Personal Work Goals and Objectives

Delivering Results and Meeting Customer Expectations

Coping with Pressures and Setbacks

Responsibilities

• THIRD PARTY VENDORS
• Vendor queries and support
• Field support of Customers
• Support X-Procure, Orderwise, RepWise, Surgicom and Order Direct with Customer related issues
• Testing on new software versions
• GOVERNANCE
• Writing of IT SOPs and policies
• Ensure system continuity

Qualifications, Skills and Knowledge

• Problem solving skills
• Interpersonal skills
• Pharmaceutical Industry knowledge
• Unix skills preferable
• SQL skills advantages
• Logistics Industry / Supply Chain / Wholesale management knowledge
• Desirable: B Information Systems; B.SC Computer Science; IT Diploma or the equivalent
• Minimum Job Related Experience
• Essential: 3 years extensive application support (Online Order Entry & Sales; Debtors / Accounts Receivable; Warehouse Management; Buying / Procurement)
• Desirable: 2 years ITIL

N.B : We endeavour to provide feedback to all candidates whenever possible, however, if you don\'t hear from us within 14 days from the closing date, please consider your application unsuccessful.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries : Pharmaceutical Manufacturing and Transportation, Logistics, Supply Chain and Storage

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