Technical Support Technician

Taropa Technologies; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the Security Industry is seeking a Technical Support professional in Cape Town. The role involves providing service delivery and ongoing support for their products, assisting in sales, and enhancing customer relationships. Applicants should have a Matric Certificate, relevant experience, and strong problem-solving skills.

Qualifications

• Experience in the Security Industry is essential.
• Practical problem-solving experience.
• Ability to work under pressure.

Responsibilities

• Resolving technical issues and providing proactive support.
• Testing software applications and hardware devices.
• Documenting solutions for support.

Skills

Customer relationship skills

Computer literacy

Attention to detail

Communication skills

Education

Matric Certificate (Grade 12)

Tools

VSM Software

Networking

CCTV

Job description

Taropa Technologies is seeking a highly motivated and knowledgeable Technical Support professional responsible for service delivery and ongoing support (both remotely and on-site) of products and technology in the Taropa Technologies portfolio. They are indirectly responsible for supporting profitable sales by assisting account managers.

DUTIES AND TASKS

The duties include, but are not limited to:

• Assisting with stock takes
• Keeping abreast of market trends
• Resolving technical issues and providing proactive support
• Completing reports on activity regularly and promptly
• Attending scheduled meetings
• Performing tasks both remotely and on customer sites
• Liaising with customers on project requirements, scope, and system integration
• Testing software applications and hardware devices
• Collaborating with all company personnel involved in quality service delivery
• Supporting sales personnel with client contact, meetings, and visits
• Developing tools for deployment management and troubleshooting
• Assisting in negotiating prices to ensure profitable sales
• Supporting customer relationship development and long-term engagement
• Developing, configuring, testing, and deploying bespoke customer solutions
• Documenting solutions for support and future development
• Supporting sales targets and expanding the customer base
• Promoting company products and participating in trade shows and seminars
• Assisting in planning sales and marketing strategies
• Analyzing customer needs, market trends, and competitors

SECTION C: JOB REQUIREMENTS

ESSENTIAL REQUIREMENTS

Minimum educational qualifications and experience necessary for competent performance:

• Matric Certificate (Grade 12) - Essential
• Experience in the Security Industry - Essential
• Practical problem-solving experience - Essential
• Strong customer relationship skills
• Computer literacy and tech-savviness, including VSM Software, networking, CCTV

KEY ATTRIBUTES

• Enthusiastic, well-presented, and positive
• Excellent planning and coordination skills
• Ability to work calmly under pressure and in fast-paced environments
• Innovative thinking and problem-solving abilities
• Strong analytical skills and business acumen
• Effective communication and interpersonal skills
• Punctuality, initiative, and professionalism

SKILLS

• Attention to detail and accuracy
• Good communication and interpersonal skills
• Time management and influencing skills

SECTION D: POPI DISCLOSURE

The company complies with POPI regulations regarding application confidentiality. Only position-specific information should be provided, and non-shortlisted CVs will be discarded.