Technical Support Team Leader + Rta Analyst

PEAK Business Consulting; Durban; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading consulting company seeks a Technical Support Team Leader in Umhlanga, Durban. This full-time, on-site role involves overseeing technical support operations and ensuring customer satisfaction. The ideal candidate will possess strong leadership skills, a technological background, and a passion for customer service. Join a growing team dedicated to excellence!

Qualifications

• Proven experience leading a technical support team.
• Strong focus on customer satisfaction and service excellence.
• Ability to troubleshoot technical issues effectively.

Responsibilities

• Oversee daily technical support operations.
• Ensure world-class customer satisfaction.
• Provide excellent customer service and effective communication.

Skills

Technical Support

Customer Support

Excellent Communication

Customer Satisfaction

Customer Service

Troubleshooting

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

Role Description

This is a full-time on-site role for a Technical Support Team Leader located in Umhlanga, Durban. The Technical Support Team Leader will be responsible for overseeing daily technical support operations, ensuring world class customer satisfaction, providing excellent customer service, and effective communication within the team.

Qualifications

• Technical Support and Customer Support skills
• Excellent communication skills
• Strong focus on Customer Satisfaction and Customer Service
• Experience in leading a technical support team
• Ability to troubleshoot technical issues effectively
• Knowledge of BPO Contact Centre or Tech industry practices
• Bachelor's degree in Information Technology, Computer Science, or related field

The ideal candidate loves growing people and proactively solving issues. He/She is a NPS and Quality Guru!

Working Conditions:

● Require rotational shifts, weekends.

● Onsite work only.

● Salary - Market Related

● Location: Durban, South Africa

Please email [e-mail]

Applications close 10 June 2025.

Come and join our awesome growing team!