Technical Support Specialist (Senior) (US Hours - West Coast) at Parvana Recruitment

Parvana Strategic Sourcing; Cape Town; Remote; USD 45,000 - 65,000; Full time

Job summary

Join a global leader in digital marketing as a client-facing technical expert. This remote role requires managing client relationships, solving complex problems using SQL and JSON, and ensuring smooth delivery of services aligned with US hours. Excellent communication and a strong technical background are essential for success. Be part of a dynamic and expanding team dedicated to client satisfaction and performance optimization.

Qualifications

• 5+ years experience in a similar position.
• Advanced knowledge of SQL, SQLite or T-SQL.
• Excellent communication and client relationship management skills.

Responsibilities

• Manage client relationships and resolve issues as the primary contact.
• Utilise SQL and JSON for custom client setups and enhancements.
• Ensure timely delivery of client reports and maintain efficient ticket workflows.

Skills

SQL

JavaScript

T-SQL

Education

Relevant tertiary qualification

Tools

Jira

Confluence

Microsoft Office

Job description

This is a remote position.

About our client:

Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector, they seek individuals passionate about technical R&D and solution design.



What you will be doing:

• Become a platform expert and leverage cutting-edge tools like Studio Apps, JSON, and SQL.
• Solve complex problems by diving into client data and develop solutions that optimise performance.
• Manage client relationships and ensure issue resolution by serving as the primary point of contact for client tickets.
• Maintain streamlined and efficient ticket workflows through the use of tools like Fresh Desk, Jira, and Teams.
• Collaborate closely with clients through calls and screen sharing to diagnose issues.
• Ensure timely and accurate delivery of client reports and production runs.
• Utilise JSON and SQL to customise client setups, enhance functionality, and meet project deadlines.
• Create strong client relationships by providing proactive communication and personalised support.

What our client is looking for:

• A relevant tertiary qualification is preferred but not essential.
• 5+ years experience in a similar position.
• Advanced knowledge of SQL, SQLite or T-SQL to write complex queries and procedures.
• Proficiency in XML / JSON, Microsoft Office, Jira, and Confluence.
• Excellent communication, interpersonal, and client relationship management skills.
• A meticulous attention to detail, adaptability, and experience in data structures and analysis.
• Knowledge of asset management, cloud services, and design tools like Adobe InDesign is a valuable asset.
• The ability to confidently manage scope, challenge requirements, and deliver tailored technical solutions.

Working hours:

• This is a remote position and you will be working US hours.
• Working hours: start at 4pm SA time and finish at 12m SA time.

Job ID:

• J106807

For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]

Desired Skills:

• SQL
• JavaScript
• T-SQL