Technical Support Specialist Level 1 (Long term Contract) East Coast

Centric Software; United States; Remote; USD 60 000 - 80 000; Full time

Job summary

An innovative firm is seeking a detail-oriented Technical Support Specialist to join their Global Support Operations team. This remote, full-time role is perfect for recent graduates eager to gain hands-on experience in cloud operations and customer support. You'll coordinate software updates, communicate with clients, and support internal processes while receiving structured training on industry-leading software. This position offers a clear growth path into various technical roles, providing a unique opportunity to develop your skills in a collaborative environment.

Qualifications

• Strong communication skills, both written and verbal.
• Detail-oriented and able to manage multiple priorities.

Responsibilities

• Coordinate cloud upgrades and software patch rollouts.
• Communicate proactively with customers about maintenance and updates.

Skills

Communication Skills

Organizational Skills

Adaptability

Interest in SaaS

Education

Bachelor's Degree

Tools

JIRA

Job description

Technical Support Specialist Level 1 - (Long Term Contract Full-Time) Potential to Full Time
Location: Remote USA or Canada (East Coast - Eastern Time Zone)
Compensation Range: $60,000 - USD 80,000
About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com
Job Summary
Centric Software is seeking a motivated and detail-oriented Entry-Level Technical Support Coordinator to join our Global Support Operations team. This is a remote, full-time contract role ideal for recent graduates or early-career professionals eager to gain real-world experience in cloud operations, customer support, and enterprise software coordination.
In this role, you will work closely with Support, Cloud Operations, and Project Management teams to coordinate software updates, communicate with customers, and support internal process alignment. You’ll receive structured training on Centric PLM, our industry-leading platform, and gain insight into the world of SaaS and technical support.
Job Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
• Serve as a liaison between departments to ensure smooth, on-time project execution
• Assist in internal process improvements and documentation
• Participate in structured training programs to gain technical knowledge and product expertise
• Support project managers in customer-related activities and planning

We’re Looking For Someone Who

• Has strong communication skills, both written and verbal
• Is organized, detail-oriented, and able to manage multiple priorities
• Is curious, adaptable, and eager to grow in a technical environment
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
• Is comfortable working independently in a remote setting
• Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones

What You’ll Gain

• Deep understanding of Centric PLM — the #1 global PLM software
• Exposure to cloud infrastructure, SaaS operations, and enterprise client communications
• Hands-on experience in technical coordination and project support
• Collaboration with cross-functional teams across time zones
• A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more

Career Path & Evaluation

• Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
• Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond