Technical Support Specialist I (6-month contract)

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
   
   

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
  
  

Experience

• 1-2 years of experience in an IT service and technical support delivery capacity.
• IT Branch support experience (or Branch champion experience for internal candidates).
• Basic hardware, software and network support experience.
  
  

• 2+ years of experience in an IT service delivery capacity.
• Working in a service / client engagement environment.
  
  

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support
  
  

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support
  
  

Knowledge

• Client care and service protocol.
• Basic hardware, software and network support principles.
• Troubleshooting and root cause analysis.
  
  

• Banking systems.
• Conflict management skills.
  
  

Skills

• Analytical Skills.
• Attention to Detail.
• Communications Skills.
• Interpersonal & Relationship management Skills.
• Problem solving skills.
  
  

Conditions of Employment

• Clear criminal and credit record.
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.