Technical Support Specialist I (6-month contract)

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Date: 7 Apr 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.

Experience

• 1-2 years of experience in an IT service and technical support delivery capacity.
• IT Branch support experience (or Branch champion experience for internal candidates).
• Basic hardware, software and network support experience.

• 2+ years of experience in an IT service delivery capacity.
• Working in a service/client engagement environment.

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support.

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support.

Knowledge

• Client care and service protocol.
• Basic hardware, software and network support principles.
• Troubleshooting and root cause analysis.

• Banking systems.
• Conflict management skills.

Skills

• Analytical Skills.
• Attention to Detail.
• Communication Skills.
• Interpersonal & Relationship Management Skills.
• Problem Solving Skills.

Conditions of Employment

• Clear criminal and credit record.