Technical Support Specialist I (6-month contract)

Capitec Bank Ltd.; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent financial institution is looking for a Technical Support Specialist I for a 6-month contract. The role involves providing 2nd Tier technical support to branches, conducting root cause analysis, and ensuring efficient operations. Candidates should have at least 1-2 years of IT service experience, technical support training, and basic hardware and software skills. This position emphasizes attention to detail and communication skills.

Qualifications

• 1-2 years of experience in IT service and technical support delivery.
• Experience with IT Branch support.
• Basic hardware, software and network support experience.

Responsibilities

• Provide comprehensive 2nd Tier technical support to branches.
• Conduct thorough root cause analysis to resolve technical issues.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship management Skills

Education

Certification in Information Technology - Computer Science or Technical Support

Job description

Overview

Technical Support Specialist I (6-month contract)

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.

Experience

Minimum:

• 1-2 years of experience in an IT service and technical support delivery capacity
• IT Branch support experience (or Branch champion experience for internal candidates)
• Basic hardware, software and network support experience.

Ideal:

• 2+ years of experience in an IT service delivery capacity.

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support

Knowledge

Minimum:

• Client care and service protocol
• Basic hardware, software and network support principles
• Troubleshooting and root cause analysis

Ideal:

• Banking systems

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06