Technical Support Specialist I

Capitec Bank; Bellville; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A dynamic role at a leading bank, providing 2nd Tier technical support and addressing technical queries. Ideal candidates will possess IT support experience and hold relevant IT certifications. Join a team committed to diversity and service excellence, ensuring smooth operations and client satisfaction.

Qualifications

• 1-2 years of experience in IT service and technical support delivery.
• IT Branch support or Branch champion experience for internal candidates.
• Basic hardware, software and network support experience.

Responsibilities

• Provide comprehensive 2nd Tier technical support to branches.
• Conduct root cause analysis to resolve technical issues.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship management Skills

Problem solving skills

Education

Certification in Information Technology - Computer Science

Certification in Information Technology - Technical Support

Relevant tertiary qualification in Information Technology - Computer Science

Relevant tertiary qualification in Information Technology - Technical Support

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
  

Experience

Minimum:

• 1-2 years of experience in an IT service and technical support delivery capacity
• IT Branch support experience (or Branch champion experience for internal candidates)
• Basic hardware, software and network support experience.

Ideal:

• 2+ years of experience in an IT service delivery capacity.
• Working in a service / client engagement environment.

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support

Knowledge

Minimum:

• Client care and service protocol
• Basic hardware, software and network support principles
• Troubleshooting and root cause analysis

Ideal:

• Banking systems
• Conflict management skills

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.