Technical Support Specialist German Speaker

Surgo PTY Ltd; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading tech support company is seeking a Technical Support Specialist fluent in German to provide outstanding customer service for network issues. This WFH role requires 1-2 years of relevant experience, strong IT knowledge, and excellent communication skills. The position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

Professional development opportunities

Supportive work environment

Qualifications

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
• Strong background in IT and customer support, with a solid understanding of network knowledge.
• Excellent customer orientation, multitasking skills, and time management abilities.

Responsibilities

• Provide high-quality customer support for network-related issues and inquiries.
• Manage and resolve network issues, utilizing your IT and network expertise.
• Coordinate with network engineering teams to address customer network needs.

Skills

Fluent in German

IT knowledge

Customer orientation

Multitasking skills

Time management

Tools

CISCO certification

Network engineering

Job description

Technical Support Specialist German Speaker

Job Description:

We are looking for Technical Support Specialist - this is a WFH opportunity

As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.

Key Responsibilities:

• Provide high-quality customer support for network-related issues and inquiries.
• Manage and resolve network issues, utilizing your IT and network expertise.
• Support ticketing processes and ensure timely resolution of customer concerns.
• Coordinate with network engineering teams to address customer network needs.
• Demonstrate strong customer orientation and multitasking abilities.
• Effectively communicate with customers, providing clear and timely updates.
• Apply time management skills to prioritize tasks and achieve results.

Qualifications:

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
• Strong background in IT and customer support, with a solid understanding of network knowledge.
• CISCO certification is preferred.
• Proficiency in network engineering for customer networks.
• Excellent customer orientation, multitasking skills, and time management abilities.
• Result-oriented with strong communication skills.
• Fluent in German and English at a C1 level.

Remuneration:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.