Technical Support Specialist Bilingual - South Africa (Gst)

Partnerhero; Cape Town; Hybrid; ZAR 150 000 - 250 000; Full time

Job summary

An innovative firm is seeking an Arabic Technical Support Specialist to provide exceptional support to Arabic-speaking customers. In this dynamic role, you will troubleshoot technical issues, enhance user experiences, and build strong client relationships. You will be the first point of contact for customers, guiding them through solutions while collaborating with cross-functional teams to improve product functionality. This position offers hybrid working arrangements and a competitive salary, along with generous benefits including paid vacation and training opportunities. Join a company that values diversity, inclusion, and employee growth, and make a significant impact in a supportive environment.

Benefits

Hybrid working arrangements

Competitive Base Salary

Generous paid vacation

Medical, dental, and vision options

Access to free fitness workouts

Paid Sabbatical Leave

Training opportunities

1-on-1 coaching and mentorship

Qualifications

• Fluency in Arabic and English is required.
• 1-3 years of experience in technical support or customer service.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide technical support to Arabic-speaking customers via email, chat, and phone.
• Diagnose and troubleshoot software, hardware, and network issues.
• Maintain accurate records of customer interactions and resolutions.

Skills

Fluency in Arabic

Fluency in English

Troubleshooting skills

Communication skills

Problem-solving abilities

Customer-centric mindset

Multitasking

Education

1-3 years of experience in technical support or customer service

Tools

Ticketing systems

CRM tools

Help desk software

Job description

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations.

We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere. We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success.

We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero.

So bring your experience and your talents, and also bring your passion and everything else that makes you who you are.

You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

As an Arabic Technical Support Specialist, you will be the first point of contact for our Arabic-speaking customers, ensuring they receive exceptional support and technical assistance.

You will troubleshoot issues, provide solutions, and enhance the overall user experience by delivering prompt and efficient service.

Your role is essential in maintaining high customer satisfaction and fostering strong client relationships.

What You'll Do

1. Provide technical support to Arabic-speaking customers via email, chat, and phone.
2. Diagnose and troubleshoot software, hardware, and network issues.
3. Guide customers through step-by-step solutions and best practices.
4. Escalate complex technical issues to the appropriate teams while ensuring timely resolution.
5. Maintain accurate records of customer interactions, issues, and resolutions in the support system.
6. Assist with translating technical documentation and support materials into Arabic.
7. Collaborate with cross-functional teams to improve product functionality and user experience.
8. Stay updated on Loop's products, services, and industry trends to provide accurate support.

What We Expect From You

1. Fluency in Arabic and English (written and spoken) is required.
2. 1-3 years of experience in technical support, customer service, or a related field.
3. Strong troubleshooting skills with the ability to diagnose software and hardware issues.
4. Excellent communication and problem-solving abilities.
5. Experience working with ticketing systems, CRM tools, or help desk software is a plus.
6. Familiarity with cloud-based solutions and technical concepts.
7. Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
8. A customer-centric mindset with a passion for helping users resolve issues.

What You'll Get In Return

1. Hybrid working arrangements
2. Competitive Base Salary
3. Generous paid vacation
4. Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
5. Access to free posture-based fitness workouts from home
6. Paid Sabbatical Leave
7. Training opportunities provided by PartnerHero and outside entities
8. 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture.

From the partners we serve to the associates who work with us, we share a set of core values that guide our actions:

1. Care for others - Cooperate, empathize, and seek opportunities to put each other first.
2. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change.
3. Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction.
4. Take ownership - Doing the right thing should come naturally.
5. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues.

PartnerHero is proud to be an equal opportunity workplace.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

If you require assistance or accommodations to participate in the job application or interview process, please contact us.