Technical Support Specialist

Graduate; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A remote-friendly IT management firm is seeking a Technical Support Specialist in South Africa. This role involves resolving technical issues, managing support tickets, and collaborating with various teams to enhance customer experience. The ideal candidate has over 3 years of technical support experience and strong understanding of APIs. Join a growing company that values continuous improvement and initiative.

Benefits

Flexible schedule

Supportive company culture

Remote work opportunity

Qualifications

• 3+ years of experience in a technical or customer support role, preferably within a SaaS or tech company.
• Intermediate technical knowledge and experience with debugging processes.
• Experience working cross-functionally with Customer Success, Operations, and Engineering.

Responsibilities

• Resolve technical issues such as user reactivations and API-related questions.
• Document all cases clearly and escalate only when necessary.
• Manage and log validated bugs in Linear (or Jira) as needed.

Skills

Technical support experience

Strong understanding of APIs

Excellent communication skills

Detail-oriented and organized

Tools

MySQL

Postman

Zendesk

Jira

Linear

Job description

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

About the Role

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

JoinWorkwizeas aTechnical Support Specialistwithin ourCustomer Operations Team. In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendeskandLinear/Jira, always aiming for speed, clarity, and quality.

Your mission:Deliver accurate, timely supportwhile actively contributing to the continuous improvement of our tools, documentation, and processes.

Key Responsibilities

As a Technical Support Specialist, you'll act as theprimary technical contactfor our client-facing teams and serve as the bridge betweenCustomer Support and Engineering. Your key responsibilities include:

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and escalate only when necessary.

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, includingMDM device setupandwarehouse device wipe-upprocedures.

Translate technical concepts for non-technical teams and vice versa.

Flag recurring technical issues and recommend process or documentation improvements.

Manage tickets inZendeskand log validated bugs inLinear(or Jira) as needed.

Required Qualifications and Skills

3+ years of experience in atechnical supportorcustomer supportrole, preferably within aSaaSor tech company.

Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.

Intermediate technical knowledge, including experience with tools likeMySQL,Postman,Cursor, and APIs.

Proficiency withZendesk,Jira, orLinear.

Excellent communication skills — both technical and non-technical — with a customer-first mindset.

Experience working cross-functionally with Customer Success, Operations, and Engineering.

Highly organized, detail-oriented, and solutions-driven.

Why Join Workwize?

Work remotely from South Africa with a flexible schedule.

Join a growing international startup with a supportive and transparent culture.

Collaborate with cross-functional teams across Europe and beyond.

Bring your ideas — we value continuous improvement and initiative.

Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

Apply Now

If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.

Submit your application today and be part of our distributed success story!

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