Technical Support Manager (Renewable Energy Sector - Johannesburg/Hybrid)

The Legends Agency; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Technical Support Manager to lead a dynamic team in the renewable energy sector. This role involves resolving complex technical issues related to solar and electrical systems while ensuring excellent customer service. The ideal candidate will possess strong leadership skills, technical expertise, and a customer-first approach. Join a forward-thinking company that values innovation and offers a collaborative work environment focused on sustainability and efficiency. Enjoy perks like unlimited leave and paid parental leave while contributing to a cleaner future through renewable energy solutions.

Benefits

Unlimited leave

Paid parental leave

Attractive life cover

Qualifications

• Experience in technical support or electrical/solar operations is essential.
• Certification in electrical or solar PV preferred.

Responsibilities

• Lead and mentor the technical support team in troubleshooting.
• Collaborate with operations to resolve performance issues.
• Analyze system data for inefficiencies and potential failures.

Skills

Technical expertise in solar PV and electrical systems

Team guidance and technical support leadership

Problem-solving skills

Clear communication

Customer-first approach

Education

Electrical or Solar PV Certification

3 to 5+ years in technical support or electrical/solar operations

Tools

Excel

Data analysis tools

KPI tracking systems

Job description

Job Summary
Seeking a Technical Support Manager with a solid background in electrical and solar systems. The role involves leading the technical support team, resolving complex technical issues, collaborating with operations, and ensuring excellent customer service.

Key Responsibilities

1. Provide expert guidance on solar and electrical troubleshooting.
2. Ensure the technical support team is equipped to handle complex queries.
3. Collaborate with the operations team to resolve performance issues.
4. Lead, mentor, and train technical support staff.
5. Prioritize tasks based on system-critical issues.
6. Monitor support tickets and escalate when necessary.
7. Analyze system data to identify inefficiencies or potential failures.
8. Offer real-time support to technicians and installers.
9. Develop documentation to improve resolution rates.
10. Communicate updates and improvements to teams and customers.
11. Incorporate feedback into process and training improvements.

Work Environment

1. Fast-Paced & Solution Driven: Requires strong organizational skills.
2. Customer Focused: Regular interaction and problem-solving with clients.
3. Collaborative: Work with cross-functional teams for seamless support.
4. Customer Centric: Tools and support provided to exceed client expectations.
5. Innovative: Encouragement to develop creative service solutions.

Qualifications & Experience

1. 3 to 5+ years in technical support or electrical/solar operations.
2. Electrical or Solar PV Certification (preferred).
3. In-depth knowledge of solar systems, inverters, and energy storage.
4. Experience with QMS (advantageous).
5. Skilled in Excel, data analysis, and KPI tracking.
6. Strong problem-solving and leadership skills.

Core Skills

1. Technical expertise in solar PV and electrical systems.
2. Team guidance and technical support leadership.
3. Sound decision-making and critical thinking.
4. Clear communication with all stakeholders.
5. Customer-first approach to problem-solving.

Desired Skills:

1. Technical support manager

About The Employer:

A leading renewable energy company in South Africa, committed to providing sustainable and efficient solar solutions. The organization offers a seamless transition from grid to solar through affordable finance options and lifetime support for each system. Customer satisfaction is a top priority, reflected in exceptional reviews and ratings.
The company is dedicated to reducing its carbon footprint and creating a cleaner future. Employees are valued as key assets, with a strong internal promotion culture and benefits including unlimited leave, paid parental leave, and attractive life cover.